Senior Care Assistant

Job Summary by the Career Balance Team:

Nightingale Retirement Care, a family and employee-owned Retirement Care Group, is looking for an Assistant Manager for their Nettlestead Care Home in Bromley. The successful candidate will be responsible for leading and developing a team of seniors and care assistants, ensuring the highest standards of care and customer service. They will also be tasked with growing the business and maintaining regulatory compliance. The ideal candidate should have previous experience in a similar role, possess excellent leadership and interpersonal skills, and have a supportive leadership style. A full driving license is preferred.

Job Description:*Job Title: * *Assistant Manager*
*Reports To: * *Head of Home / Registered Home*
*Contract of Employment: * *Full Time 40 Hours Per Week*
*Hours & Days of Work:* *Rota Basis: 8am – 6pm & On Call*
*Place of Work: * *Nettlestead Care Home Bromley *
*Salary:* *£24.813-26.054 Plus EBITA Bonus & Appraisal Bonus*
We are a family and employee owned Retirement Care Group providing residential and domiciliary care services in the Southern Home Counties. We are proud of our inclusive culture and record of promoting from within. Unfortunately, we currently have no suitable candidates for this role, which is why we are looking outside of Nightingales. However, this does mean you would be joining a culture that values everyone, and is very rewarding to work within. Nightingales also has a Employee Ownership scheme that you would become part of. We are set to grow significantly and seek an ambitious professional who can blend into our culture and join us on our growth path.
*As the Care Home Assistant Manager, you will need to possess leadership qualities that engage and motivate your team – setting clear expectations and delivery of the highest standards across all elements of the business.*
You will be passionate about delivering exceptional customer service and be driven to achieve a ‘customer first’ ethos. Key to success will be a focused approach to business growth achieved through a defined strategy and strong reputation.
*Objectives*
* Care and Quality – Providing exceptional quality care to our clients whilst meeting all aspects of regulatory requirements.
* Raise the business profile through strategic business development paying particular attention to private pay opportunities whilst strengthening existing professional referral relationships, identifying new contacts through a defined business plan with clear actions and follow up strategy.
*Responsibilities:*
* Lead, coach and develop the team of Seniors & Care Assistants to deliver the highest standards of care and customer service to ensure client retention
* This will be achieved through team engagement by the setting of clear expectations and motivation – leading the team by example
* Be responsible for team engagement to lower carer turnover and increase retention through engaging with the teams via positive and informative communication
* Ensuring the Nightingales and Nettlestead Care Home is positioned in a professional way, striving to continuously improve and engage stakeholders – creating a leading service through strong customer service reputation will be your priority
* Deliver budgeted revenue and margin targets ensuring a cost-effective delivery of service
*Main Duties:*
*Day to Day*
* To ensure the business meets its growth
* To ensure the business activity is fully compliant and conforms in all respects with the standards and requirements of CQC and any other funded/contract stakeholders
* To be responsible for the promotion of Client safety and well being at all times and demonstrated commitment to safeguarding of vulnerable adults
* To ensure staffing levels support both cost-effective delivery of services and growth, within budgetary parameters
* To ensure policies and procedures are followed to ensure adherence to all Right to Work, DBS employment checks and all regulatory compliance requirements
* Prepare management reports on the business for senior management and Directors as required
* Promote a good working relationship across the group that operates multiple brands
* Attending management meetings and liaising and exchanging information with the admin team, managers and directors
* Ensuring the provision of care and the allocation of care workers meets the needs of the Clients, is safe, of the expected quality and compliant.
* Ensuring all training is monitored, recorded and that staff receive mandatory induction training, annual updates and personal development support as appropriate
* Managing and supervising staff performance, including formal annual staff appraisals, regular supervisory meetings and spot checks
* To take an active part in on call responsibilities as required
* Convening, chairing and minuting monthly staff meetings
* Liaising with Clients (and as necessary with their family and other care professionals) to ensure their ongoing needs are met
* Maintaining full, up to date and accurate records and files of care workers and clients, in line with statutory requirements
* Implementing the company’s quality assurance procedures and ensuring that all aspects of care delivery are carried out to a high quality standard.
* Carrying out such other responsibilities as the company’s Directors may determine from time to time.
*Revenue Growth through business development*
* Development and management of competitor information to leverage relevant insights to help inform the business strategy
* Creating and positioning of initiatives to drive referrals as part of a strategic business plan
* Develop relationships with key healthcare professionals and create a private pay strategy to enhance the revenue proposition
* Actively seek client feedback to validate the quality of service and use this to coach and develop the Care Manager team and Coordinators
* Maintain a good understanding of existing referral sources and create quarterly business plan to nurture existing and identify new opportunities
*Key Relationships*
* Internal: Operations Manager, CEO, Admin & Finance Director and other Business Managers
*Person Specification- Job Knowledge, skills and experience:*
* Previous CQC Assistant Manager experience or Similar Role
* Experience of CQC inspection process and detailed understanding of the requirements to achieve minimum of a Good rating
* Supportive leadership style that reflects the ‘Nightingales Way’
* Excellent interpersonal and people management skills – leads by example
* High energy level, self starter and ability to multiple personality types
*Additional information:*
* Full driving licence and own car preferred
* Willingness to travel to Clients’ homes in completion of assessments
* Subject to DBS check and references
*The Company:*
Nightingale Retirement Care is an independent, family-run organization dedicated to providing quality person-centered care to people living in their own homes and our residential homes
Please give us a call or pop in to find out more.
*Job reference ID INDNETTLE1*
Job Type: Part-time
Salary: £24,813.00-£26,054.00 per year
Benefits:
* Company pension
* On-site parking
* Referral programme
Schedule:
* 12 hour shift
* Day shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus scheme
* Performance bonus
* Yearly bonus
Experience:
* providing care: 1 year (preferred)
* supervisory: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In personLocation: Bromley