Sales advisor

Job Summary by the Career Balance Team:

A company is seeking a Customer Sales Advisor with a background in hardware stores or DIY outlets. The role involves providing exceptional customer experiences, maintaining the cleanliness and efficiency of the operation, and taking the lead in various store activities. The Customer Sales Advisor will also be responsible for achieving sales targets, responding to customer needs, and complying with company procedures. The ideal candidate will have good communication skills, attention to detail, and the ability to work in a small team or alone.

Job Description:Are you a passionate Sales Professional with a background in hardware stores or DIY outlets?

Are you driven by the thrill of providing exceptional customer experiences? If so, we have an exciting opportunity for you!

Role Details:

• Position: Customer Sales Advisor
• Type: Full Time, Permanent
• Salary: £24,000 per annum with a £1,000 bonus
• Store Size: Join a vibrant 4-person team
• Schedule: Flexible working hours from 8:00 to 4:30 pm or 9 am to 6 pm, 5 days out of 7, with 1 in 4 weekends (Saturday: 8 AM to 5 PM, Sunday: 10 AM to 4 PM)

Role Overview:
Picture yourself as the driving force behind a dynamic company committed to delivering unparalleled service to customers.
As a Customer Sales Advisor, your impact goes beyond day-to-day assistance – you’ll play a crucial role in maintaining the cleanliness,
appearance, and efficiency of our operation. In the absence of other management, you may find yourself taking the lead in various store activities.

Principle Objectives:
As a Customer Sales Advisor, your mission is two fold: ensure Access customers receive outstanding service while maximising sales for the company.

Ready for the challenge? Here’s what it involves:

• Contribute to achieving the store’s financial targets.
• Identify opportunities to increase occupancy and revenue.
• Respond effectively to diverse customer needs.
• Maintain the store at the pinnacle of cleanliness.
• Adhere to Health & Safety procedures for the benefit of customers and staff.
• Consistently comply with all company procedures.

Main Duties: Prepare to make a difference in your day-to-day activities:

• Deal effectively with sales inquiries via phone and face-to-face, advising and selling a range of services.
• Maximise every sales inquiry to ensure the store hits its target.
• Complete administrative tasks to ensure compliance with company procedures.
• Maintain a clean and tidy store.
• Embrace lone working and take key holder responsibility.
• Undertake fork lifting duties when required.
• Minimise store ‘bad debt’ through effective procedures and controls.
• Tackle ad hoc duties with enthusiasm.
• Showcase your all-around skills by assisting with painting, cleaning, and other maintenance tasks.

Role Responsibilities: Are you up for the challenge? Take charge of:

• Day-to-day liaison with customers.
• Achieving high levels of customer service and satisfaction.
• Meeting weekly, monthly, and yearly sales targets.
• Lone working.
• Physical rounds of the store and units.
• Fork lifting, where applicable.
• Housekeeping.

Person Specification: Do you have what it takes?

• Good written and verbal communication skills.
• Ability to speak clearly and demonstrate effective listening skills.
• Self-discipline, attention to detail, and the ability to work within guidelines.
• Comfortable working in a small team environment and adaptable to lone working.
• Project confidence and knowledge of company products and services.

Ready to shape the future of customer sales? Apply now!Location: West Midlands, Birmingham