Face-to-Face Customer Service Advisor

Job Summary by the Career Balance Team:

A company in Edinburgh is looking for a Face-to-Face Customer Service Advisor to join their team. The position is full-time or part-time and the hourly rate is £12.81. The role involves interacting with customers, processing payments and service requests, and ensuring customer satisfaction. The ideal candidate should have excellent interpersonal and communication skills, previous customer service experience, and the ability to handle challenging situations. Interested applicants are encouraged to apply with their CV.

Job Description:Exciting Opportunity in Edinburgh! Join Our Team as a Face-to-Face Customer Service Advisor

Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you! We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.

Position: Face-to-Face Customer Service Advisor
Location: Niddrie, Edinburgh
Start Date: ASAP
Hourly Rate: £12.81
Positions Available: Full time 36 hours & Part Time 28 Hours per week

36 hours per week – Monday – Friday 08:30 – 16:15, Friday 08:30 – 16:00

28 hours per week – Monday, Tuesday & Thursday 08:45 – 16:15, Friday 08:30-16:00.
Non working day Wednesday

You will be required to apply for a Basic Disclosure which will cost you £25.

Role Information:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.

Responsibilities:

• Interact with residents face-to-face, addressing their inquiries and providing assistance.
• Take payments, process service requests, and manage customer information accurately.
• Collaborate with team members to ensure effective service delivery.
• Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.
• Stay up-to-date with relevant information and policies to provide accurate assistance.

Requirements:

• Excellent interpersonal and communication skills.
• Previous customer service experience preferred.
• Ability to handle challenging situations with patience and empathy.
• Strong organisational and multitasking abilities.

If you are a customer focused individual please apply with your most up-to-date CV.Location: Scotland, Edinburgh