2nd Line support

Network IT Recruitment

Job Summary by the careerbalance.co.uk Team:

87Job Description:Job Title: 2nd Line Support Engineer
Location: Wymondham (3 days in the office, 2 days remote)
Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Wymondham, playing a crucial role in supporting our clients both via cloud and on-premises solutions.

  • Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised¬†environments.
  • Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controllers.
  • O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations.
  • Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly.


  • Proven experience in 2nd Line Support roles.
  • Strong expertise in Hyper-V and VMware technologies.
  • In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
  • Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange.
  • Excellent troubleshooting and problem-solving skills.
  • Effective communication skills for providing top-notch client support.
  • Ability to work collaboratively and independently.
  • Flexible to work 3 days in the office and 2 days remotely.

Location: East Anglia, Wymondham

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