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Workforce Staffing Limited
Job Summary by the careerbalance.co.uk Team:
30Job Description:
Job Title: Customer Care Administrator
Location: Redditch
Contract: Fixed Term Contract – 10 months
Salary: Up to £26,000
Hours: 8am – 4:30pm – flexible
Our client is currently looking for a full-time Customer Care Administrator who will cover the day-to-day administrative functions of the Customer Care Department.
What’s in it for you?
- 28 days annual leave including Bank Holidays
- Employee Service Award
- Pension Contribution
- Employee Assistance Programme
- Free On-site Parking
Day to Day Responsibilities
- Maintaining the customer care mailbox.
- Log all defects reported from clients into company systems.
- Allocate all live jobs to relevant site managers and all closed jobs to contracts managers. Contact customers to obtain any further details, to schedule works in and to confirm completion/resolution of issue.
- Ensure accurate audit trials for works and completion paperwork for clients.
- Ensure chargeable works are distributed to commercial teams to price and agree with clients.
- Action blockage issues as a priority and ensure contractors attend within SLA’s.
- Update weekly reports and distribute to relevant personnel.
- Ad hoc administrative tasks to support the wider head office.
As a person you will need the following qualities & experience:
- Maintaining the customer care mailbox.
- Log all defects reported from clients into company systems.
- Allocate all live jobs to relevant site managers and all closed jobs to contracts managers. Contact customers to obtain any further details, to schedule works in and to confirm completion/resolution of issue.
- Ensure accurate audit trials for works and completion paperwork for clients.
- Ensure chargeable works are distributed to commercial teams to price and agree with clients.
- Action blockage issues as a priority and ensure contractors attend within SLA’s.
- Update weekly reports and distribute to relevant personnel.
- Ad hoc administrative tasks to support the wider head office.
#INDTCADM23
Location: Redditch, Worcestershire
To apply for this job please visit joblookup.com.