Wellness Club Receptionist

A new opportunity has emerged for a Receptionist at The Emory's Surrenne department, a private Members' Club in Knightsbridge focused on wellbeing and longevity. The role involves providing excellent customer service, managing bookings, and handling enquiries about the club's facilities. Candidates should have experience in a luxury hotel environment and demonstrate commitment to quality service. The position offers a competitive salary and numerous benefits, including enhanced family policies, health support, and career development opportunities. Applicants must be eligible to live and work in the UK, as per the Asylum & Immigration Act 1996.

Wellbeing Club Receptionist
The Emory

A fantastic opportunity has arisen for an ambitious and passionate Receptionist to join the Surrenne department team at The Emory.

Dedicated to longevity and wellbeing, Surrenne is a private Members’ Club in Knightsbridge. Discover modern rituals to awaken true transformation and elevate you to a new state of being, across four floors of immersive health, fitness and beauty services. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing.

The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 61 contemporary suites set over nine floors.

As aReceptionistyou will be the first and last contact that guests and members have with Surrenne. You will provide excellent service and be present to welcome the guests in a friendly and efficient manner and to ensure the security of the Club.

Main responsibilities of the role include but are not limited to:

• Assist members and guests when they enter the Club by checking guests in to the facilities or their appointments, explaining about the facilities for any first-time visitors.
• Manage the diary and ensure bookings are scheduled in a way to maximise occupancy and that any agency bookings are well managed.
• Deal with telephone and email enquiries regarding the Club and its services. To offer assistance to any guests re local information, rates, rules, treatments etc.
• Be responsible for the operation of the till and the end of day till readings and all associated administration work.
• To be fully versed with book4time, knowcross, Peoplevine. Be able to explain how to use Peoplevine app to any guests or members who have questions regarding this.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.

Successful candidates for theReceptionistopportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme Introduce a Star where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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