UX Design Manager

The Royal Institution of Chartered Surveyors (RICS) is seeking a UX Design Manager based in Birmingham, UK, for a hybrid role that requires three days in the office. This position involves leading a small team of UX designers, developing UX strategies, and enhancing digital design systems. The ideal candidate should have experience in managing UX teams, a strong portfolio, and knowledge of accessibility standards. RICS promotes diversity and inclusion in its hiring process and offers comprehensive benefits, including flexible working arrangements and support for health and wellbeing. Interested candidates can apply online.

Vacancy Name UX Design Manager
Country United Kingdom
Office Location Birmingham
About Us Location: The hybrid nature of this role includes 3 days per week at our Birmingham (Colmore Row, B3 2AA) office, balanced with working from home.
Join RICS, a leading global organisation supporting 140,000 professionals worldwide. We set the highest ethical standards in land, real estate, construction, and infrastructure across global markets. As a leading professional body, we empower our members with globally recognised qualifications, influential networking, and access to cutting edge resources that shape the future of the industry.
Role Purpose and Key Responsibilities As the UX Design Manager, you will manage and mentor a small, centralised team of UX designers within our User Experience department. You will be responsible for developing and implementing our UX design strategy, enhancing the digital design system, and driving the maturity of our digital design efforts.
– Lead and develop a high performing UX team, shaping its vision, identity, and growth within the organisation.
– Define and own the experience and UX strategy, including evolving the digital design system and overseeing the UX process.
– Build and refine the UX community through establishing practices, processes, and ceremonies.
– Collaborate with cross functional teams to align goals, timelines, and resources while ensuring timely and high-quality project delivery.
– Advocate for UX best practices, nurture talent, and stay updated with industry trends to continually enhance the design approach.
About You We’re seeking a dynamic and experienced leader who is passionate about crafting exceptional digital experiences for a professional community. You’ll bring:
– Demonstrable experience in managing and mentoring UX design teams, creating an inclusive and collaborative environment where understanding and addressing diverse member needs is paramount.
– Supportive leadership skills with the ability to inspire growth, development, and a member centric approach within your team of three who will report directly to you.
– A compelling portfolio showcasing your track record of delivering user centred, accessible, and impactful design solutions that cater to a wide range of user needs and perspectives.
– Proven ability to collaborate effectively with senior stakeholders, advocating for inclusive design practices that benefit all members and strategically evolving UX design systems accordingly.
– In depth knowledge of accessibility standards (e.g., WCAG) and a genuine commitment to creating equitable and inclusive digital experiences for our entire membership.
– Excellent communication and interpersonal skills to effectively lead your team and align stakeholders around the diverse needs of our professional community.
Rewards and Benefits We offer a comprehensive package of benefits to support your work life balance, health, financial security, and personal time. For full time staff, the standard working week is 35 hours, and we support flexible working arrangements where possible, with a model typically requiring 3 days onsite. Your health and wellbeing are important to us, with benefits including private medical insurance, an Employee Assistance Programme, Mental Health First Aiders, Wellbeing Champions, and optical care. To support your financial future, we provide income protection, life assurance, an Aviva Group Personal Pension scheme, and access to My Money support. We also offer 25 days annual leave plus public holidays, enhanced flexible leave policies (including Maternity, Paternity, and Moving House), and Wellbeing Days. We encourage community engagement through a Volunteering Day and support staff led community groups.
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.
How to apply
Click the ‘Apply’ button to access our short online application form. As part of your application, you will be asked to upload your CV and complete a statement that explains why this specific role at the Royal Institution of Chartered Surveyors presents an ideal opportunity for you and clearly demonstrates how your skills and experience meet the requirements of the role.
In other organisations, this role may be known as: Lead User Experience Designer, User Experience Lead, UX Team Lead, Lead UX Designer.
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