Tenancy Sustainment Officer

Salvation Army Housing Association

Job Summary by the Career Balance Team:

Saha, a registered social landlord and one of the leading providers of supported housing in the UK, is seeking a Tenancy Sustainment Officer to join their team at Mildmay House. The role involves coordinating tenancy management and rent collection, ensuring fair access to housing and maintaining property standards. The successful candidate will work with residents to increase their ability to sustain a tenancy. The role is initially a 6-month fixed-term contract with the possibility of extension and becoming permanent. Saha offers a range of benefits to employees, including annual leave, bonuses, and career development opportunities.

Job Description:About The Role
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. 
This is a 6 months Fixed Term contract  with a view to extend and go permanent. 
This is a key post contributing to the delivery of Saha’s housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.
You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
You will ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Saha’s Residents
You will work with our Residents to increase their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme.

About The Candidate

A Tenancy Sustainment Officer will instinctively share Saha’s delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment officer :

  • 26 days annual leave rising to 31 days
  • £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
  • An extra day off on your birthday
  • A High Street discount scheme (great savings both on and off-line)
  • Pension with life assurance
  • Discounted private medical insurance
  • Loans available for financial emergencies
  • Occupational Sick Pay
  • A full Induction package and training relevant to the role
  • Long service awards from 2.5 years
  • Support to learn and develop your career

About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Location: North West, Liverpool

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