Companies House
Companies House is seeking Team Managers for its new Identity Verification Complex Cases Team in Cardiff, offering a salary between £34,892 and £39,943. Successful candidates will provide leadership, support, and strategic direction while managing teams responsible for verifying the identities of Company Directors globally. The role requires experience in people management, strategic leadership, and effective decision-making. Benefits include a flexible working environment, 30 days of annual leave, and a Civil Service Pension with significant employer contributions. Companies House is committed to diversity and inclusion in its recruitment process.
Details
Reference number
406912
Salary
£34,892 – £39,943
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
Band D
Contract type
Permanent
Business area
CH – Intelligence and Law Enforcement Engagement
Type of role
Intelligence
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
3
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
Were looking for Team Managers to work in our newly established teams, responsible for our more complex cases of identity verification of Company Directors worldwide.
Youll lead our teams as they support our customers as they verify their identities this is a new process for Companies House, and youll be ensuring that they provide a great service.
Youll be a strategic leader, working closely with stakeholders whilst managing your teams to ensure our customers across the globe have the highest levels of confidence in our systems, processes and the UK economy.
Youll also be analysing documentation and making evidence-based decisions escalated to you by your teams.
Do you have experience of effective, strategic people management with the ability to lead, grow and develop your teams to be the very best they can be?
Would you like to be at the forefront of supporting the governments fight against economic crime?
If so, this could be the job for you, and wed love to receive your application!
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job description
Our Team Managers – for our Identity Verification Complex Cases Team will be great leaders:
Providing visible and strategic leadership, coaching, mentoring and support for their teams – role modelling positive behaviours to ensure teams deliver the highest quality of customer service.
Managing their teams ensuring performance (including, managing quality assurance processes), delivery and quality of service, whilst effectively managing team dynamics and creating genuine team spirit.
Displaying resilience, confidence and flexibility around continuous improvement using analytical skills to regularly review performance, productivity and to quality assure, supporting teams to work efficiently and effectively towards our objectives and ensuring our ID verification cases meet our high standards.
Providing high quality, effective and efficient delivery of our vision, objectives and organisational plans in line with our ID verification priorities.
Our Team Managers will also be:
Working closely with internal and external stakeholders, to ensure compliance with all relevant legislation and guidance.
Responsible for providing advice, guidance and an escalation route for our ID Verification Decision Makers – dealing with, analysing and making effective evidence-based decisions around escalated enquiries, issues and complaints.
Providing high quality customer service communicating clearly and effectively with our customers when required.
Attending and proactively contributing to training sessions and ensuring team attendance so that they have a thorough understand and are ready to support teams.
Person specification
Were looking for Team Managers for our Identity Verification Complex Cases Team who have:
Experience of strategic, dynamic leadership, coaching and mentoring
Experience of effective people management – with the ability to build and develop capability in teams
A continuous improvement mindset to ensure high quality team performance and productivity, especially when building a team from scratch
Confident stakeholder management and communication skills
Resilience to respond positively and decisively to challenge and change
Great analytical skills with a good eye for detail to manage escalated cases, quality assurance and identify trends and patterns of unusual behaviour
The ability to make informed evidence-based decisions.
Behaviours
We’ll assess you against these behaviours during the selection process:
Leadership
Managing a Quality Service
Delivering at Pace
Making Effective Decisions
Benefits
Alongside your salary of £34,892, Companies House contributes £10,108 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits – Working for us – Recruitment ( .uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity…
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you’d like to discuss any person-centred adjustments, please contact us by emailing
Where will you be working?
You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage and you should expect to be based in our Cardiff Office every day for your initial training period.
Secondment opportunity
There will be a secondment opportunity for one of our Team Managers to spend a month on secondment in Liverpool with a partner government department. This will involve being based in Liverpool from Monday – Friday for one month in late summer/Autumn 2025.
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
In your application form wed like you to:
Tell us about your employment history, including key responsibilities and achievements.
We’d like you to tell us about your qualifications.
Wed like you to write a personal statement of 1000 words. We’d encourage you to use the full word count and to make it clear as you’re giving us examples and evidence of the different elements of the essential minimum criteria.
We will be sifting looking through your employment history and personal statement for evidence of the essential minimum criteria – as this is what we’re assessing at sift stage – which is:
Experience of strategic leadership, coaching and mentoring
Experience of effective people management, with the ability to build and develop capability in new teams
Resilience – responding positively and decisively to challenge and change
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and your experience of strategic leadership, coaching and mentoring and effective people management, with the ability to build and develop capability in new teams.
Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
Well carry out a sift of applications. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
Successful candidates at sift will be invited to a virtual interview.
There will be an activity as part of the interview – this will be a scenario based activity where you will be given some time to consider an scenario and you will be asked to talk through your ideas and thoughts regarding it with the interview panel.
We plan to sift applications at the end of May/early June and interview in early/mid-June. Please bear in mind these dates might need to change – we will keep you informed as you move through the recruitment process.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.
Artificial Intelligence (AI)
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own. Your application may be rejected if evidence of plagiarism or reliance on AI is detected. Examples include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. If you are invited to interview, please be aware the use of AI tools is prohibited (including recording or note taking) and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
More information on the ways you should and shouldnt use AI can be found here.
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.
Security Vetting
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.
BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Successful candidates for these roles must also meet the security requirements for Security Check (SC) before they can be appointed.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
Further information on National Security Vetting
Nationality
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you’re applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
As part of our recruitment process, it is essential for all candidates to independently verify their eligibility to work in the UK before applying. This includes a thorough check of your right to work to ensure compliance with UK employment laws, being mindful of the recent changes to going rates detailed on GOV.UK.
Please ensure you have the necessary documentation and permissions in place. Our team is dedicated to fostering a diverse and inclusive workforce and encourages applicants from all backgrounds to apply. However, it is the candidate’s responsibility to ensure they meet the UK’s legal requirements to work.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Ruth Frost
Email :
Recruitment team
Email :
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
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