Spa Director – Ascot

The Spa Director position offers a salary of £60,000 and requires strong leadership to inspire and manage a luxury spa team. Key responsibilities include overseeing daily operations, maintaining high standards, ensuring compliance with health and safety regulations, and fostering guest relationships. The role also involves financial management, including budget oversight and reporting, as well as developing marketing strategies to attract clientele. Essential qualifications include prior senior leadership experience in luxury spa management, operational expertise, financial acumen, and strong communication skills. The Spa Director will focus on team development and maintaining exceptional service standards.

Job Description
Job Role – Spa Director
Rate of pay – £60,000
Location – Benefits
Key responsibilities
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Leadership
* To inspire and motivate the spa team to deliver exceptional service.
* Managing performance of the spa team
* Foster a positive and collaborative work environment and set clear goals and expectations for the team.
* The Spa Director will lead on the recruitment for the spa department, provide regular training sessions, and oversee the development of the spa team.
* They will focus on building a pipeline of talent to future proof the business and create a succession plan for each individual.
* It is the Spa Directors responsibility to oversee the ongoing education and professional development for the spa team and conduct performance reviews providing constructive feedback.
Operational
* To oversee the daily operations of the spa, ensuring smooth functionality and maintenance upkeep.
* To produce effective scheduling and flexible rota management to meet the demands of the business.
* The ability to successfully manage inventories and build good relationships with our product houses and suppliers.
* To implement and maintain exceptional operating standards and procedures to uphold the high standards and comply with all health and safety requirements.
Guest Experience
* To be actively engaging with our spa members and spa guests to build a relationship and listen to feedback.
* To have a clear understanding in delivering luxury standards of service ensuring that the spa is positioned go and above and beyond to exceed our guest expectation and satisfaction.
* Leading the spa team to maintain a tranquil and inviting environment.
* Being attentive and knowledgeable to address any guest feedback and resolve any issues promptly.
Financial
* To produce and manage the spa budget ensuring profitability.
* To monitor the financial performance and effectively review the monthly profit and loss account and implement any necessary cost-control measures.
* To prepare financial reports and present them to the Executive team.
* To oversee that the departmental procurement processes are managed effectively.
Marketing & Communication
* Develop marketing strategies in line with the hotel vision to attract and maintain target market guests.
* Create an annual marketing plan outlining the key promotional content.
* Work with our brand partners to continually research and create new treatment experiences.
* Ensure that we incorporate local and national events and create innovative ideas in line with the spa and wellness industry trends.
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Health & Safety
* To ensure the spa department is compliant with all health and safety regulations and keep all necessary documents and training requirements up to date.
* To maintain a clean and safe environment for both staff and our guests.
* To stay updated on industry standards and best practice.
Flexibility
* Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required.
* You may on occasions be required to adjust your hours of work to cover the hotel needs
QUAIFICATIONS & DESIRABLES
Essential skills and Experiences
? Leadership: Previous senior leadership experience of managing a luxury spa within a 5* hotel environment The ability to lead and inspire a team to drive guest engagement.
? Operational Management: Previous experience and a proven track record of managing complex spa operations. Expert knowledge of front of house and back of house protocols and processes. Previous experience of swimming pool and thermal facility management.
? Financial Acumen: Previous experience and skills in budgeting; profit and loss account; payroll management and driving revenue opportunities. Ability to set departmental and KPI’s to drive growth and profitability. Previous experience of managing and growing spa memberships.
? People Management: Ability to recruit, train and develop teams while addressing performance and maintaining high standards
? Health and Safety: Experience and knowledge of risk assessments, standards operational procedures, NOP’s and PSOP knowledge, compliance with licensing and government legislation
? IT Systems: Proficiency is spa systems, excel and hotel crm systems to ensure seamless operations
? Strong verbal communication skills: English is the primary language used in our hotel.
Preferred Skills
* Sales and Marketing: Experience in competitor analysis, brand partnerships, and implementing growth strategies
* Luxury Brand Alignment: Understanding of luxury standards and values, ensuring alignment with high-end branding.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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