Service Manager Industrial Refrigeration

Johnson Controls is seeking a Service Manager for its IREF team within the Building Technologies & Solutions business. This role involves overseeing daily operations, mentoring technicians, and managing key accounts within the industrial refrigeration sector. The ideal candidate will possess strong leadership skills, a proven track record in managing service operations, and the ability to develop customer relationships. Responsibilities include creating tailored account plans and ensuring operational efficiency. The position offers a competitive salary, benefits, and opportunities for career development in a supportive, safety-focused environment. Interested candidates are encouraged to apply and join the innovative team.

What you will do

With a strong commitment to innovation and customer satisfaction, Johnson Controls are seeking a dynamic and experienced Service Manager to join our IREF team.

The IREF Service Manager position is part of our Building Technologies & Solutions business at Johnson Controls. You will be responsible for the daily operations of our successful IREF service business. Part of the role is also to coach and mentor IREF technicians who handle service work for our customers in the local areas.

Ideal candidate will have entrepreneurial drive, a consistent track record of success running the operation of an IREF service business, managing technicians, and P&L management in an Industrial Refrigeration environment. We’re looking for a hands-on and strategic partner to grow the business and collaborate with our teams and customers.

Leveraging your technical expertise, leadership skills, and customer-centric approach, you will lead a team of skilled technicians to deliver exceptional service.

How you will do it

As our Service Manager you will be empowered to make decisions and effectively manage key accounts whilst dealing with an element of ambiguity. You will need be leading multiple priorities simultaneously, leaning on your excellent planning, organisation and sales skills. A key part of the role is to map the customer network, understand the full organisation and define a tailored account plan. You will lead and develop relationships; lead a proactive plan to ensure our customers understand the true value of our integrated solutions provided.

As the Service Manager you are responsible for maintaining a close working relationship with the Service Team Leaders and General Manager to review, improve and successfully achieve objectives.

This is a hybrid role split between office work and customer visits, as per business requirements.

What we look for

• Ability to energise and align others to deliver

• Excellent leadership, communication, and interpersonal skills

• Ability to manage, influence and collaborate with both internal & external stakeholders at all levels

• Proven experience in industrial refrigeration, with a minimum of 5 years in a leadership or managerial role.

• Technical background and knowledge of Industrial Refrigeration Systems in both industrial and commercial environments.

• Field experience – coaching and managing the maintenance team in order to deliver site services

• Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience

• Relevant degree in Mechanical Engineering or a related field.

• Familiarity with health and safety regulations and a commitment to maintaining a safe working environment.

• Proven ability to manage budgets and drive operational efficiency.

What we offer

• Competitive salary and MIP bonus

• Company Car

• 25 days of Annual Leave & Bank Holidays on top (Holiday Purchase scheme also available)

• Ongoing training and career development within a business that really does offer opportunity locally, nationally and globally.

• Comprehensive benefits package including Health cover, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.

• Career development through various career ladders programs

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

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