Service Manager

Job Summary by the careerbalance.co.uk Team:

87Job Description:Service Manager / Service Supervisor / Engineering Manager required to join a global, market leading engineering manufacturer.

The successful Service Manager / Service Supervisor / Engineering Manager will lead and supervise a team of service engineers ensuring their performance aligns with company standards and customer expectation for the service, repair, fault finding and maintenance of Industrial Air Filtration products.

The Service Manager / Service Supervisor / Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous.

Package

• £40,000- £50,000 depending on experience
• SIP bonus
• Private Healthcare
• Up to 7.5% contributory pension
• 25 days holiday plus bank holidays
• phone, laptop plus additional benefits

Service Manager / Service Supervisor / Engineering Manager Role

• Lead and supervise a team of service engineers working on industrial air filtration products ensuring their performance aligns with company standards and customer expectations.
• Collaborate with service planning for the Field Service Engineers work and schedule.
• Address customer and site challenges through calls, emails, and site visits to understand the needs of customers and Service Engineers and identify areas for improvement.
• Contribute to the recurring revenue strategy by introducing inventive, customer-centric service solutions that bolster loyalty and retention.
• Continuous training and development for the service team focusing on Industrial Air Filtration products.
• Office based near Bristol, with occasional visits to customer sites.

Service Manager / Service Supervisor / Engineering Manager Requirements

• .
• Experience managing Field Service Engineers and / or managing service operations within engineering.
• Office based near Leicester with a willingness to travel to customer sites when required.
• Experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Proficiency in IT systems and tools such as Microsoft Office, Excel, CRM software, service management platform or similar.

Location: East Midlands, Leicester