Service Desk Engineers – 1st & 2nd Line


Job Summary by the careerbalance.co.uk Team:

126Job Description:

Service Desk Engineers – 1st & 2nd Line

Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology.

The Role

As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team.

The Responsibilities

  • Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business.
  • Log all tickets for incidents or requests that are reported.
  • Ensure that 1st line incidents are resolved quickly and efficiently.
  • Ensure that 2nd line incidents are investigated and promptly escalated where required.
  • Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA.
  • Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles.

The Requirements

  • Strong interpersonal and customer service skills.
  • Excellent analytical/troubleshooting skills.
  • Concise written and verbal communication skills.
  • Self-managed with ability to work unsupervised.
  • Quick to learn.
  • Experience working in a service management function.
  • Knowledge of Active Directory and O365 would be hugely beneficial.
  • Flexible to work on a shift rotation basis.

If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Location: Stoke-on-trent, Staffordshire

To apply for this job please visit joblookup.com.

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