Service Desk Analyst

Compass Group UK is seeking a full-time Service Desk Analyst to support its operations, requiring a commitment of 40 hours per week. The role involves resolving issues efficiently, maintaining professionalism, and collaborating with cross-functional teams. Ideal candidates will possess experience with Infor or similar WFM applications, project management skills, and technical knowledge of performance management systems. The company promotes career progression and values diversity, aiming to create an inclusive environment where employees are recognised and empowered. Successful candidates will enjoy competitive pay, benefits, and opportunities for learning and development within a leading UK organisation.

We’re currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week.
As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Compass Group UK? Here’s what you need to know before applying:
Your key responsibilities will include:

• Resolve issues in a timely and professional manner
• Provide a consistent, professional face for the programme
• Work with cross-functional teams to ensure issues are accurately identified and resolved
• Identify and escalate any risks and issues where appropriate.
• Record learnings, cross training, and knowledge share within the Our Time team to ensure legacy from development
• Support communication with sites and sectors

Our ideal Service Desk Analyst will:

• Experience & Qualifications
• Experience of working with Infor or similar WFM application environment
• Project Management
• Technical knowledge of performance management systems and administration
• Cross sector operational experience in a contract catering, or TUPE environment
• Driven for continuous improvement
• Strong communication abilities

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Job Reference: com/0207/344800/52528012/WJ #Central Functions
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!