Sales Co-ordinator

Job Summary by the careerbalance.co.uk Team:

48Job Description:

Alcohols Limited is a chemical distributor which was formed in 1955 as a subsidiary of The Palmer Group.  It is a private family company founded in 1805 which is still family owned today.  Alcohols Limited is also a distillery.

We have recently relocated our Head Office  starting to commission our new multi million pound distillery and solvent operation in Rugby.

The role will be based at our Rugby facility: A5, Watling Street, Clifton upon Dunsmore, Rugby CV23 0AJ.

Please note we are unable to support applications from candidates who require sponsorship to work in the UK

The Opportunity

This role acts as the first point of contact experience for inbound enquiries, internal account management and sales administration for designated areas.

What you will contribute

• Manage order from point of receipt to delivery (in line with Quality Procedures). 
• Communicating and liaising with companywide stakeholders and customers on all aspects of the order process (including assessing and solving any delays and problems)
• Ensure company property is monitored and reported on effectively and ensuring the property is maintained and returned in accordance with the terms and conditions of sale or any customer specific contract
• Coordinate area and group administration to keep all records up to date
• Proactively liaise with existing and new customers on ascertain forecasts and requirements.  Mange daily order reporting, to know customers forecasts and daily call cycle management.
• Work closely with the Area Sales Manger (ASM), maintaining regular and clear communication, to ensure follows up, pricing feedback and customer queries are dealt with in a timely manner
• Set up new customers accounts, ensuring all information required is obtained (i.e Due Diligence, credit form, delivery requirements, Tropos creation form (for accounts)
• Process incoming customer complaints and incident reports (and oversee the process and smooth reporting to the customer with the ASMs)
• Report weekly on all enquiries, research and complaints/ incident reports
• Lead internal communication with finance team and customers on any overdue, pending or held accounts

What you will bring

• IT literate
• Attentive and shows consistent active listening
• Tenacious, thorough, determined, energetic and driven with attention to detail
• Able to assimilate information quickly
• Good organisation and is responsible
• Demonstrable excellent problem-solving skills

What we offer

• The opportunity to work for a very successful and expanding family-owned business.
• Competitive salary
• Excellent benefits (including company pension, private health care, life insurance employee discounts)
• Generous holiday allowance increasing with service

Location: Clifton upon Dunsmore, Rugby, Warwickshire