Sales Administrator

Job Summary by the Career Balance Team:

A Sales Administrator is being sought by Pertemps to join a not-for-profit business promoting sustainable everyday travel. The role involves assisting with customer enquiries, service, and marketing for their range of promotional products. Responsibilities include managing the sales process, clarifying customer requirements, researching products, creating quotes and visuals, managing orders, and following up with customers. The ideal candidate should have strong communication skills, attention to detail, and problem-solving abilities. The position is a hybrid working arrangement, with occasional meetings in the office near Kettering. A minimum of two years’ experience in office/sales administration is required.

Job Description:Role: Sales Administrator
Location: Kettering (Hybrid working)
Salary: £11.00 p/h – Will Increase to £12.00 p/h from April 
Hours: Monday to Friday 37.5
 
Pertemps are seeking to recruit a Sales Administrator to join our client who is a (not for profit business) and promotes safe, active, sustainable everyday travel such as walking and cycling campaigns through the products they supply and the projects they carry out.
 
Their Brand My Thingy range of general promotional products are an important source of income which helps support the organisation as 100% of profits are ploughed back. The team are looking for a Sales Administrator to assist with customer enquiries, service, and marketing for Brand My Thingy custom printed promotional products.
 
About the role
 
As Sales Administrator you will be responsible for supporting the Sales Director with the day-to-day administration of the sales process from initial enquiry to the successful fulfilment of the order. The role requires an element of problem solving to ensure customer requirements are clearly understood and their expectations are managed in relation to lead times, design scope, and product attributes.
 
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Main Duties

• Allocate an enquiry number to all enquiries and manage enquiries ensuring an exceptional customer experience at all times.
• Clarify all enquiries to ensure all information is gathered to manage and meet customer expectations. As an example, but not limited to, printing requirements, ethical demands, timelines, budget and quantity.
• Research products related to the enquiry by liaising with suppliers.
• Create and provide customer quotes using internal systems.
• Create visuals for products.
• Set up new products in the accounts system.
• Manage the sales and purchase order process.
• Track orders and manage customer expectations accordingly.
• Follow up with all customers to ensure satisfaction and increase repeat business.
• Creation of e-newsletter to promote the business and products.

 
 
Person Specification
 

• Aptitude for process improvement
• Strong written and verbal communication
• Pays attention to detail.
• Good time-management and ability to plan own tasks well.
• Confident to deal with stakeholders by email, online meetings, and telephone.
• Able to build strong relationships with suppliers and partners.
• Has a good eye for creative design.
• Good problem-solving skills.
• Microsoft: Word, Excel or equivalent as a minimum

 
 
 
 
Location

• This is a work from home position with occasional meetings with colleagues in their office based near Kettering.

Qualifications and Experience

• Education to A level or BTEC standard.
• Business Administration qualification.
• At least two years in office/sales administration environment.

 This is a temp to perm position 
 
Interested? Please click apply.
 Location: East Midlands, Kettering