Risk and Assurance Manager

Everyturn Mental Health is seeking a Risk and Assurance Manager for their Quality Governance and Risk Team, based in the North East. This hybrid role involves leading the development and maintenance of quality assurance, risk management, and business continuity frameworks. Responsibilities include overseeing audits, ensuring compliance, and managing policies. Ideal candidates will have relevant experience in risk management and quality assurance, along with strong communication skills. The organisation offers an inclusive workplace, generous benefits, and a commitment to diversity. They encourage applications from all backgrounds and support various colleague networks.

We have the exciting opportunity for a Risk and Assurance Manager to join our Quality Governance and Risk Team!
This is a hybrid role and requires someone based in the North East.
About the job
As our Risk and Assurance Manager, you will be responsible for leading and managing the development, implementation, and maintenance of robust quality assurance, risk management, and business continuity frameworks across the organisation.
This role ensures that services are delivered safely, effectively, and in compliance with regulatory standards. You will provide expert leadership in quality assurance processes, risk compliance, and business continuity, working closely with internal teams and external partners to embed a culture of continuous improvement and regulatory excellence.
Key responsibilities
Quality Assurance: Lead the Quality Assurance Framework, oversee internal audits, and support external inspection readiness. Promote continuous improvement and deliver training on quality standards
Business Continuity: Develop and maintain Business Continuity Plans, lead emergency planning, ensure compliance, and coordinate effective incident response with internal teams and external partners
Risk Management & Assurance: Oversee risk management policies, systems, and reporting. Provide expert advice on organisational risk, manage risk software, and embed risk awareness across the organisation
Policy & Procedure Governance: Manage the development, review, and implementation of policies and procedures. Lead policy governance meetings and ensure strategic alignment and clear communication
Leadership & Management: Lead and support the Quality & Safety team, build internal capability through training, and champion a culture of improvement and learning
Communication & Reporting: Produce and present clear reports on risk, quality, and continuity. Ensure timely communication of compliance updates and assurance matters to all stakeholders.
About you
We would love to hear from you if you possess the following:
You’ll have a relevant degree or equivalent experience, with a strong track record in risk management, quality assurance, and business continuity in large or complex organisations.
You’re confident managing external inspections (e.g., CQC), leading on policy development, and supporting cross-organisational change.
You bring in-depth knowledge of risk and business continuity frameworks (e.g., ISO22301, Health & Care Act 2022), and are experienced in conducting business impact analysis and running simulation exercises.
Strong communication and stakeholder management skills are essential, along with the ability to train and support others across a broad range of subject areas.
Project management qualifications (e.g., PRINCE2) and experience delivering training are desirable.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream – ability to release earnings, giving you instant access to your pay
Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.