Retail Assistant

Job Summary by the Career Balance Team:

A Retail Assistant position is available, paying £21,500 with an additional £100 bonus after 3 months of service. The role requires working Monday to Friday from 10 am to 6 pm, with extended hours until 8 pm on Thursdays. The position provides an upper uniform. Responsibilities include order processing, customer query handling, technical support, and maintaining a pleasant shopping environment. Requirements include IT literacy, customer service experience, GCSEs in Maths and English, flexibility for Saturday shifts, and physical stamina.

Job Description:

Retail Assistant

Paying £21,500, extra £100 bonus after serving for 3 months bonus, Monday – Friday from 10 am am to 6 pm, on thurdsay untill 8 om, upper uniform provided.

Overview of Retail Assistant

As a Retail Assistant, you will play a crucial role in ensuring a positive and engaging shopping experience for customers. If you have a passion for delivering excellent customer service and enjoy working in a fast-paced retail setting, this role is for you.

Duties of Retail Assistant

• Order capture/processing from multiple sources: telephone, fax, e-mail, web order portal.
• Customer query handling concerning products, order status and requests for collections.
• Provide technical support to customers.
• Stay up to date with information, features and pricing to provide accurate information to customers.
• Perform regular housekeeping tasks to create a pleasant shopping environment.
• Follow all company policies, procedures and guidelines related to customer service, cash handling, safety and security to ensure a safe and secure environment.

Requirements of Retail Assistant

• IT literate
• Proven experience in a customer service role, preferably in a retail environment.
• Maths and English GCSEs at grade C
• Flexibility to work on Saturday shifts
• Physical stamina to stand for extended periods, lift and carry moderate weights and perform repetitive tasks

INDG

Location: Mayfair, Greater London