Restaurant Host, The Glasshouse

Estelle Manor is a rural retreat in Oxfordshire, set on an 85-acre estate, featuring four restaurants, a Roman-inspired spa, 108 bedrooms, and a kids club. They are currently seeking a passionate Host for their Glasshouse team, offering an on-target earning potential of £32,716.96 per annum. The role involves creating a welcoming atmosphere, managing guest seating, and personalising experiences. Ideal candidates should possess hospitality experience, strong interpersonal skills, and a positive attitude. Estelle Manor offers various employee perks, including exclusive discounts, social events, and well-being initiatives, fostering a supportive and unified workplace culture.

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, theres a kids club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a hosted home, bringing people together that have plenty to say and nothing to prove.

We are currently looking for a passionate Host to join our Glasshouse team.

The on target earning potential for this role is £32,716.96 per annum per annum based on a 40 hour contract – comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here’s a bit more detail on what we see you doing in this role:

• Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
• Striving to build genuine, lasting relationships with all guests and members.
• Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
• Capturing all member information and recording it on their guest profiles.
• Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
• Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
• Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.

Who we are looking for?

A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the restaurant guest journey from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service.

• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• An enthusiastic team player with a positive mindset and hugely charismatic
• Excellent interpersonal, time management and organisational skills
• Passionate about delivering exceptional guest experience with keen attention to detail
• A genuine passion for hospitality and hosting.

Whats in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of both our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service. Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2025, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.

AMRT1_UKCT