Residences Concierge Assistant

The Peninsula London is looking for a Residences Concierge Assistant to join its Residences Team. This role involves providing friendly and professional service to tenants, ensuring adherence to the hotel's standards. The assistant will also cover concierge duties, offering leadership and training to ensure departmental compliance. Candidates should possess 1-2 years of experience in hospitality, excellent English communication skills, and a UK driving licence for luxury cars. The position offers an exceptional opportunity to work in a prestigious environment alongside a skilled team, dedicated to luxury service and resident satisfaction.

The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant to join our Residences Team, providing friendly, efficient, prompt and professional service to Residences Tenants while adhering to the objectives, performance and quality standards established by The Peninsula London Residences. To cover the duties of the Concierge when required providing leadership, supervision and training to ensure compliance with departmental goals, objectives and standards, in coordination with other departments and partners.

• An exceptional opportunity to join our high-profile flagship hotel and residencesin London.
• The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees.
• Join our award-winning group, working alongside a highly experienced team.

Key accountabilities

• Assist Residents with obtaining services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook and Residences Polices and Procedures
• Assist the team in the service delivery of any manual or otherwise Concierge Assistant task
• Handle telephone, email and requests made in person and providing detailed information regarding any traditional Concierge services. Anticipate Residents needs and exceed their expectations
• Park cars when required

General requirements

• Minimum 1-2years experience in Hospitality or Residential Environment.
• Excellent command of English language with confident communication skills. A second language would be an advantage.
• Computer literate. Problem solving and multi tasking skills.
• Must required to have UK Driving License and experience driving luxury cars.

We are delighted to receive your CV and will liaise with suitable candidates directly.

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