Reception Supervisor

The Hilton London Gatwick, connected to Gatwick South terminal, offers a range of employee benefits, including 28 days of holiday, enhanced after five years, free meals, and uniform provisions. Employees enjoy various discounts, Christmas gifts, and recognition awards. The role of Reception Supervisor involves leading the reception team, ensuring excellent guest service, managing check-in and check-out, and resolving inquiries professionally. Candidates should possess strong organisational and communication skills, with experience in a similar 4-star hotel role preferred. The hotel promotes career growth within the Arora group, providing opportunities for advancement and development.

Holiday 28 days holiday, enhanced after 5 years of service.

But theres more…

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistanceprogramme.

• Arora star employee recognition.

• Long service recognition award.

About us…

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

A bit about what you will do…

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Coordinate and supervise receptionists on duty, support and assist when and where necessary.

• Ensure hotel reception is always manned, guests are acknowledged and are made to feel welcome.

• Manage check-in and check-out procedures efficiently.

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.Answering calls, allocating rooms, and preparing guests bills.

More about you…

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us…

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.

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