Reception Manager

Roe, a new dining establishment in Wood Wharf, is founded by the team behind Fallow restaurant and embodies a nose-to-tail and root-to-stem philosophy. The menu features a variety of dishes that highlight underappreciated British ingredients. The Reception Manager will oversee front-of-house operations, ensuring exceptional guest experiences and managing reservations. The role demands strong leadership, organisational skills, and a passion for hospitality. Benefits include a competitive salary, career development opportunities, discounts, and various wellbeing initiatives. Roe is committed to fostering an inclusive environment that values diverse perspectives and promotes professional growth.

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St Jamess.
The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roes dishes will showcase underused and underappreciated produce.

As the Reception Manager at Roe, you will be the face of our front-of-house operation, setting the tone for every guests experience. You will lead and inspire the reception team, take full ownership of reservations and guest flow, and ensure that our standard of service remains exceptional at every touchpoint. This is a hands-on leadership role requiring a dynamic and proactive individual who thrives in a fast-paced, high-end hospitality environment.

Key responsibilities:

• Lead all front-of-house reception operations, ensuring a seamless, world-class guest experience.
• Train, develop, and motivate the reception team to deliver consistent excellence.
• Manage and optimize reservations, seating plans, and guest flow using SevenRooms or similar systems.
• Ensure VIP guests and high-profile clientele are handled with discretion and the utmost professionalism.
• Maintain a calm, solution-oriented approach when resolving guest issues or concerns.
• Work closely with FOH and management teams to refine operational procedures and enhance guest journeys.
• Uphold the presentation and atmosphere of the reception area, ensuring it remains organized and welcoming at all times.
• Use guest feedback and team input to drive continuous service improvement.

About You:

• Previous work experience as a Reception Manager within a premium, high-volume hospitality venue.
• Strong leadership and people management skills with a collaborative, supportive style.
• Exceptional communication, interpersonal, and customer service abilities.
• Proficient in managing booking and reservation platforms (experience with SevenRooms preferred).
• Meticulously organized, with excellent problem-solving and multitasking skills.
• Professional, polished, and composedespecially under pressure.
• A passion for hospitality and a genuine desire to create memorable guest experiences.

The benefits:

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one years employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At ROE, we’re passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

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