The company is seeking a Product Support Representative to enhance customer satisfaction within its international team. The role involves resolving technical support issues, collaborating with engineering teams, and providing training on exocad software. Candidates should possess a relevant bachelor's degree, over five years of experience with CAD/CAM dental software, and a background in dental technology. The position offers competitive benefits, including health insurance and paid leave, with an emphasis on a strong team spirit and professional development. Applicants are encouraged to apply if they meet the qualifications and are interested in contributing to the company's mission.
*Job Benefits:*
* Stable employment with the market leader in a resilient industry.
* An international working environment with strong team spirit.
* 401(k) program.
* Health, dental, and vision insurance.
* Employee referral programs.
* Paid vacation, sick leave, and comp time.
* Competitive salary based on experience.
*Skills, Knowledge & Expertise:*
* Triage and resolve technical support issues related to all aspects of our products via chat, email, and phone consultations—primarily from end users and partners.
* Be responsible for documenting, analyzing, and driving the resolution of customer concerns.
* Collaborate with engineering teams to address complex technical issues.
* Continuously update and expand your technical expertise.
* Provide flexible support for EST and PST time zones as part of a global on-call coverage team.
* Deliver professional and patient training on exocad software products, regardless of the customer’s technical level.
* Create training content and deliver presentations both online and in person to audiences of varying sizes.
* Travel approximately 10–30%, both domestically and internationally, for trade shows and customer training.
*Your profile:*
* A bachelor’s degree or equivalent professional experience in a relevant field.
* 5+ years of experience with CAD/CAM dental software (required; ideally with exocad software).
* A dental background as a dental laboratory or clinical technician (required).
* Solid computer skills, including software installations and proficiency in common Windows applications (required).
* Proven experience in Help Desk, Technical Support, or Systems Support within a dental lab, manufacturing, or practice environment (required).
* Strong verbal and written communication skills, with the ability to convey complex technical information clearly and effectively (required).
* Familiarity with CRM systems and databases (required).
* The ability to multitask and respond effectively to urgent situations (highly desired).
* Additional language skills in Spanish, French, and/or Korean are a plus.
*We are currently looking for employees (m/f/d) with backgrounds in: *Product Support Representative (HelpDesk Team) (m/w/d), Customer Support Specialist (HelpDesk Team) (m/w/d), Technical Support Specialist (HelpDesk Team) (m/w/d), Client Support Associate (HelpDesk Team) (m/w/d), User Support Specialist (HelpDesk Team) (m/w/d)
As a member of our international customer service team, you will be responsible for processing orders from our global business partners. With your excellent service, you will enhance customer satisfaction and contribute to our growth and success in the global market.
*Our Mission*
At exocad, our mission is to make high-quality dental restoration solutions accessible to everyone. Working at exocad means contributing to products that improve people’s quality of life every day. We offer an exciting work environment in one of the leading software companies in the dental industry. You will become part of a highly skilled team and have the opportunity to actively shape management and development processes – all while benefiting from a very attractive compensation package.
*Would you like to join our team?*
If this position appeals to you and aligns with your qualifications and career goals, we look forward to receiving your application.
Job Types: Full-time, Permanent
Work Location: In person
Source ⇲
joblookup.com