Practice Manager (69035)

Job Summary by the Career Balance Team:

A dental practice in London is seeking an experienced Dental Practice Manager/Office Manager to oversee the operations of their newly opened practice. The role involves managing the administrative, financial, and operational aspects of the practice, as well as leading a team and ensuring exceptional client care. Responsibilities include overseeing day-to-day operations, managing staff, implementing policies and procedures, coordinating patient appointments, handling billing and financial operations, and maintaining compliance with regulations. The ideal candidate will have previous experience in dental practice or healthcare management, strong leadership and organisational skills, and knowledge of dental office operations and regulations. Salary is negotiable based on experience, and benefits include private dental care, pension, and training and development opportunities.

Job Description:We are currently seeking an experienced and highly organised Dental Practice Manager/Office Manager to oversee the efficient and smooth operation of a newly opened practice located in TW12, London.

As the Practice Manager/Office Manager, you will play a vital role in managing the administrative, financial, and operational aspects of the practice. You will lead a team of dedicated staff members, ensuring exceptional client care, maintaining regulatory compliance, and fostering a positive work environment.

Responsibilities:
-Oversee the day-to-day operations of the dental practice, ensuring smooth workflow and efficient patient management.
-Manage and supervise a team of administrative staff, dental assistants, and other support personnel, fostering a collaborative and motivated work environment.
-Develop and implement office policies and procedures to enhance efficiency, productivity, and compliance with regulatory standards.
-Coordinate and schedule patient appointments, optimizing the utilization of dental resources and managing the appointment book effectively.
-Ensure excellent patient service and satisfaction by maintaining a welcoming and professional reception area and addressing patient inquiries or concerns promptly.
-Manage patient records and confidential information, ensuring compliance with data protection and patient privacy regulations.
-Oversee billing and financial operations, including insurance claims, accounts receivable, and financial reporting. Collaborate with the accounting department as needed.
-Monitor and analyze key performance indicators (KPIs) to assess the practice’s financial health, productivity, and patient satisfaction.
-Develop and maintain vendor relationships, negotiate contracts, and manage the inventory of dental supplies, equipment, and materials.
-Maintain compliance with relevant regulations and guidelines, including those set by the General Dental Council (GDC) and other regulatory bodies.
-Implement and maintain effective systems for staff training, professional development, and performance evaluation.
-Stay up-to-date with industry trends, best practices, and advancements in dental office management, bringing innovative ideas and solutions to improve practice operations.
-Foster a positive and supportive team culture, encouraging open communication, collaboration, and professional growth among staff members.
-Handle patient complaints or difficult situations, demonstrating excellent customer service and conflict resolution skills.
-Coordinate marketing initiatives and community outreach programs to promote the dental practice and attract new patients.

Qualifications:
-Proven experience as a Dental Practice Manager, Office Manager, or similar role within a dental or healthcare setting.
-Strong knowledge of dental office operations, including scheduling, billing, insurance procedures, and compliance requirements.
-Excellent leadership and management skills, with the ability to inspire and motivate a team.
-Outstanding organisational and multitasking abilities, with a keen attention to detail.
-Proficient in dental practice management software and computer systems.
-Strong financial acumen and ability to analyse and interpret financial data.
-Excellent interpersonal and communication skills, with the ability to build rapport with patients, staff, and external stakeholders.
-Knowledge of regulatory and compliance requirements in the dental field, including GDC guidelines.
-Problem-solving skills and the ability to make informed decisions under pressure.
-Professional demeanour, integrity, and commitment to maintaining confidentiality.

Remuneration:
Salary negotiable based on experience. Benefits include private dental care, pension and paid training & development.

Benefits:
-Competitive salary package commensurate with experience and performance.
-Opportunities for professional growth and career development.
-Supportive and collaborative work environment.
-Comprehensive benefits package, including healthcare coverage and retirement savings plans.
-Continuing education opportunities to stay updated with industry advancements.
-Contribution to the oral health and well-being of patients.
-Eligibility to work in the UK with the ability to travel.

In order to apply, suitable candidates must be CQC registered.Location: South East, London