Post Room Assistant

The Business Services Support role at NFU Mutual involves managing correspondence in the Post Room and Archiving team in Stratford-upon-Avon. This full-time, office-based position requires sorting and distributing mail, preparing bulk mailings, and transporting archive boxes, all while adhering to company policies. Candidates should have customer service experience, strong organisational skills, and effective communication abilities. The role offers a salary of £24,500, an annual bonus, and various benefits, including a pension scheme and health plans. NFU Mutual is recognised for its supportive work culture and commitment to employee growth and satisfaction.

Business Services Support
Be part of the integral Post Room & Archiving team who collect, sort and distribute correspondence.
Excellent opportunity to join a friendly team who are passionate about delivering an excellent service.
Full time, 100% office-based role in Stratford-upon-Avon.
Monday to Friday, 8:30am-4:30pm. No weekends.
About the role
This role is internally known as Business Services Support
We have a permanent Business Services Support positions in our Post Room & Archiving (known internally as our multi storage facility) team. This role is 100% office-based, working in our modern head office in Stratford-upon-Avon.
As Business Services Support, your role is to manage incoming and outgoing documents and correspondence, ensuring accurate routing according to policies. You’ll handle returned and mis-delivered post, prepare and dispatch bulk mailings, safely lift, move, and transport archive boxes between storage facilities and perform scanning and copying tasks as required, ensuring set policies and procedures are followed and customer deadlines are met.
You’ll be responsible for collecting, sorting, recording, and delivering incoming and outgoing mail, documents, parcels, and archive boxes. All tasks must be done in line with manual handling guidelines and company procedures to meet service level agreements and customer needs.
A valid driving license is mandatory as you’ll be responsible for transporting confidential documents to our nearby location using the company van.
Further duties include:
Investigate and resolve returned or misdelivered mail to ensure it reaches the correct destination.
Calculate and report charges accurately to ensure correct billing to departments.
Maintain and restock equipment as needed, reporting any issues to minimise downtime.
Train new or temporary staff on key tasks and procedures to ensure safe and effective work.
Record and report on Business Services activity to support service standards and decision-making.
Locate and retrieve requested archive boxes
Maintain accurate tracking records, update logs on the internal archiving system, and verify the location of stored archiving boxes
Keep procedures up to date to meet security, health and safety requirements, and provide excellent customer service.
About you
You have a willingness to learn and can-do attitude, alongside a combination of skills to ensure the smooth and professional handling of daily tasks. With existing customer service experience, you demonstrate a high level of customer focus, ensuring that internal and external needs are met with efficiency and a positive attitude. You have strong organisational and prioritisation skills to support managing workloads efficiently, particularly in a fast-paced environment, additionally your someone who can manage their time effectively. You possess excellent communication skills to support interactions with colleagues and customers in a clear and courteous manner. Finally, you’re confident with your computer skills, including comfortability using Microsoft Outlook for email.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
£24,500 annual salary
Annual bonus (up to 10% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan – cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering – volunteer in the community for one day each year
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Stratford-upon-Avon
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ
Visit the Stratford-upon-Avon (Tiddington) office
Vacancy managed by
Faye Fairburn