Pollution Desk Controller


Job Summary by the careerbalance.co.uk Team:

111Job Description:Thames Water is looking for a Pollution Co-ordinator to join us permanently. As a Pollution Co-ordinator working in the Waste System Operations Control Room, you will be responsible for protecting our customers from flooding and the local environment from pollution, by ensuring both urgent and proactive field responses to potential issues identified on our wastewater systems. The increasing introduction of new smart tools will allow you to increase your proactive approach to your work in the future.

What you will be doing as a Pollution Co-ordinator

  • Working in Thames Waters Wastewater Control Room, which is co-located with the Clean Water Control Room, Operational Customer Centre, and our Logistics Control Centre.
  • Assessing incoming information from e-mails, phone calls, direct messaging, and the control room systems to ensure risks are identified and responded to in priority order and high-consequence risks are escalated to the incident team as soon as possible.
  • Desktop risk assessments to understand pollution risk for reported potential pollutions from both clean water sites and wastewater sites and their associated piped and sewers networks.
  • Understanding sewage pumping station and sewage treatment work performance.
  • Arranging urgent field responses.
  • You will co-ordinate multiple pollution responses to ensure that pollution impact is ideally prevented, or minimised and pollution recovery is achieved as soon as possible.
  • Providing notifications and updates to the Environmental Agency and Natural England.
  • Accurate logging of the information received, and the decisions and actions taken.


Location- Kemble Court, RG26AD

Working Hours- 38 hours per week

We are looking for you to have:

  • Be proactive, organised, and methodical approach to allow you to effectively manage peaks in workload that typically occur during wet weather.
  • Have the ability to accurately analyse information, make decisions and present conclusions in a time-pressured situation.
  • Have good communication and interpersonal skills for day-to-day liaison with colleagues, stakeholders, and customers.
  • Have knowledge and passion for environmental protection.
  • Be competent with IT systems, Excel, Word, and email.
  • Have the desire to learn and use new systems and technology and to support their implementation and improvement.

What’s in it for you?

  • Competitive salary up to depending on skills and experience.
  • Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution – Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear – to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life’s essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.Location: South East, Reading

To apply for this job please visit joblookup.com.

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