Operations Support Manager

Job Summary by the careerbalance.co.uk Team:

36Job Description:
At InHealth, we are dedicated to making healthcare better. Serving over 3 million patients annually, diagnostic imaging is one of our busiest services. Our Operations Support Managers play a crucial role in ensuring our support teams deliver top-notch customer service from initial appointment booking to the patient’s arrival and during their procedure.
As an Operations Support Manager, you will collaborate with clinical and non-clinical colleagues at our dynamic and fast-paced sites to ensure professional and patient-focused services. Your expertise will be integral in helping us achieve our vision of providing superior healthcare here at our Kingston site
Key Responsibilities:
 

• Manage and lead the clinical support team, overseeing day-to-day operations.
• Ensure patient and customer focus, manage team rotas, and stay updated on InHealth processes.
• Lead recruitment, design induction programs, and ensure timely appraisals with development plans.
• Request feedback, improve retention, and mentor team members.
• Handle administrative tasks, compile reports, and lead audits.
• Provide a professional first point of contact for patients and coordinate their journey.
• Maintain stock control, ensure a safe environment, and comply with ISO standards.
• Overseeing the completion of month end administrative procedures
• Ensuring due regard is given to the customs, values and spiritual beliefs ofpatients, making sure their views are sought and taken into account

 
You have experience of:
 
• Working at a similar level of management in a customer or patient focused environment
• Being involved in the attraction, recruitment, selection and retention process
• Training and developing direct reports to achieve professional development
• General office finance procedures such as invoicing and taking payment
• Using a wide range of Microsoft packages and other IT systems
• Setting departmental objectives, KPIs and plans

What’s in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real chance at progression.

About The Company
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
 Location: South East, Kingston upon Thames