Operations Support Centre Coordinator

An Operations Support Centre Coordinator is sought for a permanent, onsite position in Stevenage, focusing on delivering future information and communication technology services. The ideal candidate will have experience in a busy service desk environment and possess strong organisational and customer service skills. Key responsibilities include managing resource allocation, ensuring adherence to service level agreements, and validating change requests. Benefits include a pension scheme, private medical insurance, and a personal development programme. The company values inclusivity and offers support throughout the recruitment process. With a rich history and commitment to training, they prioritise employee progression and development.

Operations Support Centre Coordinator   Stevenage – onsite   Permanent    Summary   

We are currently seeking an Operations Support Centre Coordinator to join the team in Stevenage. The successful candidate will be working on a programme of works to deliver future information and communication technology services.  

This is a great opportunity for an individual who has previously worked on a service desk / helpdesk where it has been a busy environment with lots of tickets/requirements coming in that need to be actioned and resolved promptly.    

   Some of the key deliverables for the role include:  

• Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer. 
• Validate the initial work request and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.  
• Proactively seeking closure and completion of each order in line with the associated Service level agreements (SLA’s).  
• Ensuring all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.  

   What we’re looking for:  

• Superb organisation skills 
• Good Microsoft Office suite skills  
• Demonstrable customer service skills  
• Previous administration experience in a similar role  
• Experience of resource scheduling  
• Good understanding of UK geography  
• Security Clearance – or willing to go through the process  

Ideally:  

• Previously worked to operational level agreements or service level agreements  
• Previously provided support on a service/help desk   
• Previous experience with ticketing systems (service desk) 

  Benefits  

• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme 

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

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