Operational Resilience Risk Manager

Phoenix Group is offering a permanent position for an Operational Risk Manager - Resilience within their second-line Risk team. The role, based in London, Birmingham, Telford, or Edinburgh, involves overseeing the Group's Risk Management Framework, enhancing risk management effectiveness, and ensuring compliance. The position offers flexible working arrangements and a competitive salary of up to £70,000, alongside significant benefits. Candidates should have experience in operational resilience and a strong understanding of relevant regulations. Phoenix Group seeks a collaborative individual who can communicate effectively with senior stakeholders and contribute to a proactive risk culture.

We have an incredible opportunity to join us here at Phoenix Group as an Operational Risk Manager – Resilience to join our second-line Risk team. Supporting the implementation and oversight of the Group’s Risk Management Framework and the effectiveness of risk management and compliance across the Group and promoting the effectiveness of the Group’s management of risk externally.
Job Type: Permanent
Location: This role could be based in either our London, Birmingham, Telford or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 6.6.25
Salary and benefits: Up to £70,000 dependant upon experience, plus 16-32% bonus potential, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
What are we looking for?
We’re looking for an Operational Resilience Risk Manager to join our second-line Risk team. You’ll play a vital role in how we oversee and challenge the way Phoenix prepares for, responds to, and recovers from disruption-across our people, processes, technology and third parties.
It’s an exciting opportunity to shape the future of resilience in a complex and evolving environment and make a real difference in a FTSE 100 business.
You’re an experienced risk or resilience professional with a passion for making things work under pressure. You’re confident analysing complex systems, asking the tough questions, and helping the business see around corners.
Key responsibilities
Supporting second-line oversight of the Group’s Operational Resilience Framework
Challenging the identification of important business services and impact tolerances
Advising on business continuity, disaster recovery, and third-party resilience arrangements
Reviewing resilience testing outcomes and scenario analysis
Monitoring compliance with regulatory requirements (e.g. FCA, PRA, DORA)
Helping inform Board and senior leadership reporting on operational resilience risk
Collaborating with teams across Risk, Technology, Procurement, and Business Operations
Promoting a proactive, forward-thinking risk culture
Essential
Experience in operational resilience, business continuity, or risk oversight
Strong understanding of resilience regulation and best practice (e.g. PRA SS1/21, FCA PS21/3)
Ability to communicate effectively with senior stakeholders
A collaborative mindset with strong analytical skills
Confidence in challenging constructively and offering practical solutions
Exposure to resilience within third-party or cloud environments is preferred
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
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