Operational Leader

DetailsReference number434511Salary£36,026 – £41,042Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of […]

Details
Reference number
434511
Salary
£36,026 – £41,042
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
D
Contract type
Permanent
Business area
CH – Customer Delivery Directorate
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time
Number of jobs available
4
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Crown Way, Cardiff, CF14 3UZ
About the job
Job summary
Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification and Things you need to know sections have been emphasised
About Companies House
At Companies House, were proud to deliver vital public services that support the UK economy. We believe its a great place to work and wed love you to join us.
Our ambition is to be the best registry of companies in the world, powered by brilliant people, innovative systems, and exceptional service. With new powers to tackle economic crime, were working across government to make a real difference. Thats why were looking for adaptable, confident, and forward-thinking leaders to help us deliver more for our customers.
Do you thrive in a fast-paced, customer-focused operational environment?
Do you have the leadership skills to inspire and empower teams to deliver high-quality services?
If so, wed love to hear from you. These Operational Leader roles offer a fantastic opportunity to make a meaningful impact and grow your career in a supportive and purpose-driven organisation.
Find out more about what a great place Companies House is to work
About the role
For some of our Operational Leader roles in our Customer Delivery Directorate a higher level of security vetting is required due to the nature of the work being undertaken. The level of security vetting needed is security check To gain security check (SC) level vetting you will need to meet the vetting requirements and have been a UK resident for a minimum of 3 years out of the last 5 years. See our vetting charter .
Please note – Companies House cannot offer Visa sponsorship to candidates through this campaign.
Job description
As an Operational Leader within the Customer Delivery Directorate, you will play a key role in leading teams to deliver high-quality public services. You will:
Provide visible and effective leadership inspiring and motivating your team through coaching, guidance, and role-modelling behaviours that reflect Civil Service values and Operational Delivery Profession standards (ODP). You will foster an inclusive and supportive environment where individuals feel valued and empowered to perform at their best.
Lead people and performance management setting clear expectations, monitoring progress, and holding regular performance conversations to ensure individual and team objectives are met. You will address underperformance constructively and celebrate success to drive continuous improvement and accountability.
Manage operational delivery ensuring service targets are achieved, quality standards are upheld, and resources are deployed effectively. You will create a culture of ownership and excellence, where teams are focused on delivering positive outcomes for customers.
Drive continuous improvement encouraging innovation and supporting your team to identify and implement improvements that enhance customer experience, streamline processes, and increase operational efficiency.
Build strong stakeholder relationships working collaboratively across internal teams and with external partners to support service delivery, resolve issues, and influence positive change.
Deliver excellent customer service handling complex enquiries and complaints professionally, ensuring the accuracy and integrity of the Companies Register, and maintaining public trust through transparent and responsive service.
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance, with attendance at the office required weekly. Attendance patterns will be agreed with your manager. You may need to attend the office more often when business needs require.
Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, youll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.
To learn more about the Operational Delivery Profession, visit ODP Civil Service Careers Page
Person specification
What were looking for
We are looking for confident and capable Operational Leaders who demonstrate:
Strong leadership and people management skills able to inspire, engage, and develop teams to deliver high performance. You will be experienced in managing diverse teams, conducting performance reviews, and using data and feedback to drive improvement.
Performance management expertise skilled in setting clear goals, monitoring progress, and using performance frameworks to support development and accountability. You will be confident in managing underperformance and recognising achievement to build a high-performing culture.
Capability building committed to developing team skills and fostering a culture of learning and growth to meet current and future operational needs. You will identify development opportunities and support career progression.
Stakeholder engagement confident in working with a range of stakeholders, including senior leaders, using sound judgement, influencing skills, and a collaborative approach to achieve shared goals.
Resilience and adaptability able to respond positively to challenges, manage change effectively, and tailor communication styles to suit different contexts. You will lead your team through change with clarity and empathy.
Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing, to a range of audiences. You will be confident in presenting data, updates, and recommendations to senior stakeholders.
Operational delivery expertise with a focus on delivering high-quality services, improving customer outcomes, and maintaining data integrity. You will be results-oriented and committed to continuous service improvement.
For this opportunity, we are be able to consider full-time or slightly reduced hours, depending on workload and business needs of a minimum of 30 hours across 4 days (Monday to Friday)
Behaviours
We’ll assess you against these behaviours during the selection process:
Leadership
Making Effective Decisions
Communicating and Influencing
Managing a Quality Service
Benefits
Alongside your salary of £36,026, Companies House contributes £10,436 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits – Working for us – Recruitment ( .uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity…
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you’d like to discuss any person-centred adjustments, please contact us by emailing
Read our ‘Applying under the Disability Confidence Scheme (DCS)’ guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.
Additional details on security and vetting
Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed. Further information on the vetting process can be found at National security vetting: clearance levels – GOV.UK.
To be eligible for SC clearance, candidates must meet the vetting criteria and have been a resident in the UK for at least 3 out of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
Please review our vetting charter to understand what you can expect from the process – The vetting charter – GOV.UK
If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact
What will the process look like?
Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
Key Dates:(dates are indicative only and could be subject to change)
Closing date: 23.55 PM on 10/11/2025
Sift/shortlist: W/C 11/11/2025
Interview dates: W/C 24/11/2025
Stage 1 Sift
An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the below Success Profile elements.
Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement. This also applies to your employment history, this means excluding names of schools, or any personal identifiers.
Experience
Your CV will be used to assess your suitability for the role alongside your 1000-word Personal statement.
In your application form wed like you to:
CV
Tell us about your employment history, including key responsibilities and achievements.
Personal statement
Tell us why youre a great fit for this role by writing a 1000-word personal statement that highlights your relevant experience, skills, and motivations. As part of the assessment process, well be reviewing your statement for clear evidence of how you meet the essential criteria outlined below;
Strong leadership and people management skills able to inspire, engage, and develop teams to deliver high performance. You will be experienced in managing diverse teams, conducting performance reviews, and using data and feedback to drive improvement.
Performance management expertise skilled in setting clear goals, monitoring progress, and using performance frameworks to support development and accountability. You will be confident in managing underperformance and recognising achievement to build a high-performing culture.
Stakeholder engagement confident in working with a range of stakeholders, including senior leaders, using sound judgement, influencing skills, and a collaborative approach to achieve shared goals.
Resilience and adaptability able to respond positively to challenges, manage change effectively, and tailor communication styles to suit different contexts. You will lead your team through change with clarity and empathy.
Please note: We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
Stage 2 – Interviews
If invited to interview Behaviours and Strength based questioning will be used.
Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation.
Please note candidates that proceed to the interview stage will be required to prepare a 10 minute presentation and deliver this to the panel as part of the interview. This will be assessed against the ‘Leadership Success Profile. Further details will be provided to candidates invited to interview.
Interviews for this role will be carried out virtually via MS Teams.
Stage 3 – offer
Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first as outlined in the Civil Service Commissioners Recruitment Principles.
Reserve list
This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren’t offered after passing the interview, you’ll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order.
CVs sent direct to Companies House will not be accepted.
Applicants to note:
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
This post is being advertised to Internal, across Government and external candidates at the same time.
Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.
In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.
If you require a reasonable adjustment at any stage of the recruitment process, or if you’d like to discuss any person-centred adjustments then please let the recruitment team know via;
Feedback will only be provided if you attend an interview or assessment.