Shangri-La Hotel at The Shard
The Shangri-La Hotel at The Shard in London is seeking a Front Office Night Manager to enhance guest experiences in their luxury establishment. The ideal candidate will have extensive knowledge of hotel operations and experience leading a Guest Service Team in a 5-star environment. Key attributes include strong analytical skills, attention to detail, and the ability to thrive in a high-expectation setting. The role requires fluency in English, with additional languages preferred. The position offers numerous benefits, including private medical insurance and discounts at hotel restaurants, while promoting a culture of excellence and hospitality.
Night Manager- Front Office
Elevate Your Career as a Front Office Night Manager at Shangri-La Hotel, The Shard, London!
Picture yourself in a world of luxury and hospitality.
Your mission: create unforgettable guest experiences that leave a lasting mark. You’ll be the orchestrator of seamless operations in our 5-Star luxury hotel, ensuring every detail is flawless. Anticipate and exceed guest expectations, working closely with various departments to make each stay exceptional. Under the guidance of our Front Office Manager, you’ll inspire and lead your team. Your deep knowledge of hotel operations and experience leading a 5-Star luxury hotel’s Guest Service Team will be your strengths.
In our high-expectation setting, you’ll thrive. Fluent in English (additional languages a plus), you’ll tackle challenges with confidence. Your analytical skills, hands-on problem-solving, and meticulous attention to detail will shine. But being a Night Manager at Shangri-La goes beyond expertise. We seek a leader who embodies our core values: humility, courtesy, respect, helpfulness, and sincerity. Your dedication to these values, combined with your expertise, will set you apart as a true brand ambassador.
Who were looking for:
Someone with a pleasant and welcoming manner, ready to creative an environment embodying high luxury and memorable guest experiences
Knowledge of hotel operations, departments and processes
Experience as a Guest Service Team leader in a luxury, 5 Star Hotel
Flexibility, reliability, and adaptability
Oral and written fluency in English; Additional languages preferred
Confidence in a fast-paced, high-expectations environment
A leader prepared to guide their team to excellence
Knowledge and experience with Forbes Standards preferred
Strong analytical skills, hands-on problem solving and close attention to detail
Certificates, education history, and diplomas in Hotel Management
.And someone who can work nights
Who are we?
We are Shangri-La The Shard, London, the first elevated luxury hotel in the city.We offer 202 guestrooms and suites located throughout levels 34 & 52 of The Shard, Western Europes tallest building. With unparalleled views across London, the hotel features several signature luxury dining venues and three river-facing event spaces. Level 52 is home to 24-hour gym, Western Europes highest infinity pool & bar. Located in London’s most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare’s Globe and Borough Market.
In joining the Shangri-La Hotel London we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
BUPA Private Medical and Dental Insurance
Competitive and generous pension contribution scheme
50% discounts in our exclusive award-winning luxury Restaurants and Bars
Yearly CODE Hospitality membership
Complimentary dining whilst at work
Complimentary dry-cleaning service for your work attire
Annual season travel ticket loan to support you in your journey to work
Staff rates at properties worldwide
Exclusive discounts across London Bridge area via the Shard Card membership scheme
Loyalty benefits- such as complimentary stays, monetary recognition for long service
Investment in your personal development via our vast online Shangri-la academy courses
Internal promotions and endless opportunities
Unique cultural and engagement events across all teams
Immediate enrolment onto our employee recognition platform moments of joy
Financial recognition for introducing new successful team members into the hotel via our inhouse talent team
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
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