Residential Living Recruitment Ltd
An exciting opportunity has arisen at Readings' landmark Build To Rent development, featuring 253 high-end apartments. The role, offering a salary of £29,000 per annum, involves working night shifts from 7 pm to 7 am, on a 4 nights on, 4 nights off pattern. Responsibilities include providing a warm welcome to residents and visitors, ensuring high-quality service, coordinating events, managing front-of-house enquiries, and maintaining safety and security protocols. The role also requires effective communication with management and residents, alongside administrative tasks to enhance the overall living experience.
An exciting role at Readings landmark Build To Rent (BTR) development with 253 high-end apartments, This role offers an exciting opportunity to work in a fast-paced environment, focusing on customer engagement and administrative support whilst working closely with management teams.Salary: £29,000 per annumWorking Hours: 7pm 7amShift Patterns: 4 Nights on, 4 Nights OffKey responsibilities: To provide a warm and courteous welcome to all residents and visitors.
To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
To co-ordinate day-to-day operations ensuring quality and service delivery meets and exceeds the residents expectations at all times.
To anticipate residents needs by engaging and asking questions.
To maintain an awareness of cultural differences needed to meet specific requirements of residents.
To play a key role in the organisation and operation of resident events, including budgeting and ordering supplies.
To handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors using the agreed salutation.
To ensure an accurate log is maintained for any visitors or deliveries and that these are announced to the resident.
Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.
To ensure a daily log is kept of any incidents, resident requests or shift handovers.
To check, read and action emails and other requests regularly and on a timely basis.
Liaising with line manager in respect of customer surveys and feedback, identifying areas for change and improvement.
To ensure a great working relationship is maintained with the client.
To complete clear and informative shift handovers to colleagues at the end of each working shift.Building Maintenance / Health and Safety / Fire Safety Supporting residents when moving out.
Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently.
Establishing and developing working relationships with suppliers and contractors.
Parcel management including sign-in and out for residents.
Follow property specific procedures for handling emergency situations.
Identify and correct unsafe work procedures or conditions and report then to management.Administration To maintain an organised and tidy work area including reception area, lobby and resident floor corridors.
Protect the privacy and security of residents, guests and co-workers.
Maintain confidentiality of proprietary materials and information.
Ensure personal appearance follows company policy.
Any other reasonable tasks asked to be performed by the management according to changing business needs.Security To carry out regular floor walks and security checks of the building and reporting and logging any details as required.
Report work related accidents or other injuries immediately upon occurrence.
Follow client and department safety and security policies and procedures to maintain a clean, safe and secure environment.
Maintain awareness of suspicious persons on property premises.
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