New Business Account Handler

New Business Account Handler Location: Lancing, West Sussex, BN15 8UW (Hybrid – minimum 3 days in office)Contract Type: PermanentHours: 35 hours per weekSalary: £31,884.88 per annum (Band D, Level 3 inclusive of market supplement) About the Role We’re looking for a New Business Account Handler to join our growing team and support our work in the […]

New Business Account Handler

Location: Lancing, West Sussex, BN15 8UW (Hybrid – minimum 3 days in office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £31,884.88 per annum (Band D, Level 3 inclusive of market supplement)

About the Role

We’re looking for a New Business Account Handler to join our growing team and support our work in the charity and not-for-profit sectors. This is a client-focused, telephone-based role focused on developing new business opportunities.

In this role as our New Business Account Handler , you will:

• Handle new insurance enquiries (up to £5,000 premium level)
• Deliver clear, accurate and helpful information to clients
• Support business growth through phone-based campaigns
• Cross-sell and upsell to add value for clients
• Manage onboarding and ensure a smooth client experience

As our New Business Account Handler, Key Responsibilities are:

• Achieve targets for new business and lead generation
• Prepare and deliver quotes that meet client needs
• Liaise with insurers to find suitable coverage and pricing
• Ensure accuracy and compliance in all documentation
• Build strong relationships with new and existing clients

What we’re looking for in our New Business Account Handler:

• Experience in the insurance sector or understanding of commercial insurance
• Knowledge of youth charities or not-for-profit organisations
• Effective communication and relationship-building skills
• Confidence in working to targets and deadlines
• Cert CII or Diploma in Insurance, or a willingness to work towards this

What we offer as our New Business Account Handler:

• A supportive and collaborative team environment
• Opportunities for ongoing learning and development

• 28 days holiday and going up to 32 days after 2 years’ service, plus additional days at Christmas
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family-friendly employer with generous family leave

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 12th October 2025

Interviews will be held in person, week commencing Monday 13th October 2025.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.