National Account Executive

Job Summary by the Career Balance Team:

The company is seeking a National Account Executive who will be responsible for retaining and growing large customer accounts and revenue. They will develop and maintain strong relationships with key decision makers, identify opportunities for revenue growth, negotiate license reviews and increased revenues, and resolve customer queries or objections. The ideal candidate will have experience in key account management and sales, excellent customer service and communication skills, and the ability to plan and prioritize effectively. Other requirements include a full driving license, experience using a CRM system, and proficiency in Microsoft Office.

Job Description:The Vacancy
Salary £26,250 plus £3,840 car allowance
We have an exciting opportunity for a National Account Executive who will retain and grow large customer accounts and revenue of high value through developing and maintaining excellent business relationships with key decision makers.
What you’ll do
Sales and Service
To deliver revenue targets through core key account management activities and identify further opportunities for revenue growth
To identify key decision makers for own accounts and build long lasting, close working relationships through regular dialogue
To obtain all the relevant site / music usage information to enable accurate invoices to be raised
To negotiate appropriately to secure licence reviews and/or increased revenues
To complete reviews for customers in own portfolio, agreeing payment terms
To ensure that all customer details are captured and processed accurately and efficiently through ongoing customer interactions
To identify and contact all due and overdue accounts within own portfolio with a view to obtaining payment and payment commitments from customers, where appropriate
To work with the Collections team to collect past due and aged debt within own portfolio, when appropriate
To work with the National Account processors to ensure workload is prioritised and managed effectively
To use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
To educate and advise customers, positively reinforcing benefits of music to their businesses, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
To effectively build a network and represent the company at external client meetings and appropriate events
To work co-operatively and supportively with other teams in order to ensure the customer experience is positive
To respond to customer queries and ensure timely resolution of complaints
To develop and maintain knowledge of accounts and sectors, in order to maximise specific revenue streams through proactive management and conversion of sales and upsell opportunities
To develop and maintain knowledge within core licensing processes and procedures, including tariffs and Copyright Law
To build and demonstrate business expertise and contribute to continuous improvement of licensing processes
To effectively manage a workload that consists of time spent in customer meetings as well as time in the Leicester office
You will have…
A level education or relevant work experience
A proven track record in key account management and sales
A background in developing excellent customer relationships
Experience of using a CRM system
Full driving licence
Experience of managing complaints
Competent in Microsoft Office
You will be…
Experienced in customer service skills
Have good communication and influencing skills
Ability to plan, organise and prioritise
Excellent attention to detail
Results driven
Experienced in relationship and stakeholder Management
Approachable and professional
Conscientious
Be able to problem solve and analysis
#IND1
The Company
If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.
Benefits
Brilliant
Pension
Refer a Friend Scheme (Earn Up To £500)
Cycle To
Work Scheme
Healthy
Food & Snacks
£120 Annual
Music Voucher
Perkbox Giving You Access To Over 4,000 Deals and Discounts
Casual
Dress Code
25 Days Holiday + Bank Holidays (Increases With Tenure)
Modern Office Space With Music Relaxation Areas
The Company
If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.Location: Leicester