Member Experience Executive

The client, based in Mayfair, is seeking a Members Experience Executive to provide exceptional service in their premium serviced office spaces. The role involves front-of-house operations, meeting room coordination, and concierge tasks, ensuring a seamless experience for members and guests. Responsibilities include managing bookings, maintaining communal areas, and providing administrative support. The ideal candidate will have experience in high-end service environments, strong communication skills, and a proactive approach. The position offers a prestigious work environment alongside opportunities for professional development within a dedicated team focused on excellence.

About Us:We are recruiting a Members Experience Executive on behalf of our client based in Mayfair, our client provides premium serviced office spaces in an elegant and sophisticated environment. Our high-profile clientele expects meticulous service, and we pride ourselves on delivering an exceptional experience.Our services include:

• Private offices in a prime Mayfair location
• Meeting room facilities, including catering and premium refreshments
• Concierge services may include administrative support, dry cleaning coordination, transportation bookings, and securing tickets for exclusive events.

Role Overview:

• As a Member Experience Executive, you will be the first point of contact for members, guests, and visitors.
• Your role encompasses front-of-house operations, meeting room coordination, maintaining high standards in communal areas, and supporting administrative and concierge tasks.
• You will play a key role in ensuring seamless day-to-day operations while delivering an exceptional level of service.

Key Respons of House & Concierge Operations:

• Perform opening and closing duties, ensuring the building is unlocked, lighting and heating are set accordingly, meeting rooms are prepared, and all kitchens are restocked.
• Greet and welcome members, visitors, and guests warmly, ensuring a seamless and professional arrival experience.
• Act as the first point of contact for concierge services, handling client requests, coordinating logistics, and providing tailored support.
• Work closely with the General Manager to fulfil client needs efficiently.
• Handle all incoming calls, emails, and enquiries promptly and professionally
• Maintain a well-presented reception area that reflects the premium brand image.
• Manage meeting room bookings, and visitor registration, and ensure rooms are set to the highest standard before and after use, including assistance with AV equipment.
• Provide administrative support, such as data entry, mail distribution, and document handling.
• Ensure the security and confidentiality of client interactions.
• Support on-site event coordination and special occasions as required. This entails ordering catering for our clients and any other refreshments they may require.
• Assist with various concierge services, including dry cleaning arrangements, transportation bookings, and event ticket acquisitions.

Building Operations & Maintenance:

• Work closely with facilities, security, and cleaning teams to maintain a seamless operational flow and high standards across the building.
• Report and coordinate maintenance and facilities-related issues via the outlined process.
• Ensure all communal areasincluding tea points, the kitchen, the garden, and the gymare impeccably maintained to reflect the Clubs premium standard.
• Conduct regular checks throughout the day (morning, lunch, and end-of-day) to tidy up communal spaces and ensure they remain pristine.
• Set up and maintain the Friday breakfast area for members once a week.
• Assist the General Manager with building operations and maintenance to enhance the overall member experience.
• Ensure compliance with health and safety policies and assist in maintaining security protocols.
• Ensure full compliance with all operational procedures and training requirements. Completea ll necessary health and safety training as mandated by the business, maintaining up-to-date knowledge of safety protocols and best practices.

Finance & Administration:

• Ensure that the customer portal is updated with additional charges related to meeting roomusage or other services.
• Oversee and maintain stock levels of office supplies, refreshments, and printer materials,notifying the General Manager of any shortages.

Brand Representation & Client Engagement:

• Act as the face of Marsham Club, consistently demonstrating professionalism, sophistication,and a proactive attitude.
• Uphold brand values by maintaining a polished appearance and ensuring all clientinteractions reflect a high level of service.
• Confidently communicate the unique benefits of our office spaces to visitors and members.
• Engage with members to enhance their overall experience, ensuring they feel valued andwell-informed.

Req & Experience:

• Previous experience in a five-star hotel or similar high-end service environment ismandatory.
• Strong verbal and written communication skills with a polished, professional presentation.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• A proactive, solution-oriented approach to challenges.
• Competence in Microsoft Office (Word, Excel, PowerPoint).
• Must have the right to work in the UK.

Behavioural Competencies:

• Hardworking, professional, punctual, and discreet.
• Calm under pressure with strong problem-solving skills.
• Strong interpersonal and negotiation skills.
• Exceptional customer service skills with a client-focused approach.
• Ability to multitask and work well both independently and as part of a team.

What We Offer:

• A refined and prestigious office environment.
• Opportunities for professional development and career progression.
• A supportive and dynamic team committed to excellence

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