Maintenance Coordinator

The Cumberland The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous […]

The Cumberland

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As the Maintenance Coordinator, you will play a vital role in ensuring that our hotel’s operations run smoothly and efficiently. You will be the key point of contact for the maintenance team, liaising effectively to flag urgent remedial works for prompt action. Your responsibilities will include coordinating work tasks and priority levels, providing updates to various departments, and ensuring that all communication channels remain open and transparent.

You will be responsible for answering phones and addressing both internal and external queries with a relatable and friendly approach. Maintaining an accurate inventory of maintenance supplies, requisitioning parts as needed, and recording information for unfinished tasks are crucial aspects of your role. You will also raise purchase orders, liaise with contractors and suppliers, process invoices, and keep all information organized.

What you’ll bring

• A strong guest-focused mentality, with a genuine passion for delivering extraordinary service and ensuring guest satisfaction
• Comfort in a front-line role, confidently facing the public and addressing their needs
• Empathy and the ability to build strong, positive relationships with colleagues and clients alike
• An open and approachable personality, fostering a relaxed atmosphere in interactions
• Exceptional attention to detail and accuracy in all tasks undertaken
• The ability to create a positive first impression, acting as an ambassador for the Clermont Hotel Group
• Commercial awareness within the context of your role, recognizing opportunities to enhance service delivery and operational efficiency
• A proactive approach to reporting health and safety hazards immediately to your line manager, prioritizing a safe environment for all

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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