Level 3 IT Solutions Apprenticeship

The Level 3 Teaching IT Solutions Apprenticeship offered by Enrich Learning Trust provides an opportunity to launch a career in technology. This 18-month programme offers a salary of £14,526.20 per year, with working hours from Monday to Friday. Apprentices will gain hands-on experience while supporting IT infrastructure at Diss High School and Long Stratton High School, addressing support requests, and maintaining hardware and software. The training is delivered online, and successful candidates may secure full-time employment upon completion. The apprenticeship emphasises skills such as communication, problem-solving, and teamwork, preparing apprentices for future roles in IT.

Level 3 Teaching IT Solutions Apprenticeship – Enrich Learning Trust
Kick-start your career in tech with our IT Solutions Apprenticeship! Gain hands-on experience, industry-recognised qualifications, and learn from experts. Apply now and take the first step towards a future in IT!
Apprenticeship Overview:
Salary: £14,526.20 per year
Working Week: Monday – Thursday 8am – 4pm, Friday 8am – 3.30pm (30 minute break)
Duration: 18 months
Hours: 37 hours per week
Level 3 IT Solutions Apprenticeship standard qualification
Online training and support by our dedicated tutors
Address: Walcott Road, Diss, IP22 4DH
Duties:
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust, with a primary focus on on-site support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Installation of hardware and software on workstations.
Maintain online services that extend the school network, such as Microsoft 365 and MIS etc..
Setting up new users onto the network and online services.
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed.
To function as an escalation point for tickets requiring local on-premise involvement to resolve.
Offer support to other team members to help them troubleshoot and resolve incidents and service requests.
Proactively inform stakeholders of changes, issues and resolution times.
Perform tasks set out by the Digital Lead.
Setting up new equipment
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security marking and keeping an inventory of equipment.
As part of the IT Support team maintain networking infrastructure, including all wi-fi, switches, servers and associated devices.
Identify and inform areas that will improve school IT security.
Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Patience
Knowledge of networking system
Use of Microsoft Office
Your training plan
Qualification: Level 3 IT Solutions Apprenticeship Standard
All learning delivered online/ remotely alongside the role
What is the expected career progression after this apprenticeship?
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider – ‘Matrix Screening’. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
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