Lettings Officer

Location: Shrewsbury OfficeGrade: Grade 7 (SCP12-17)Hours: 37 per week (Monday-Friday) 3-days office working, and 2-days home-working. Position: Permanent We are seeking a proactive and customer-focused Lettings Officer to join our team. We manage over 4,100 homes across Shrewsbury, Oswestry, and Bridgnorth, delivering high-quality housing services and supporting vibrant communities. Main Responsibilities: Manage housing allocations and […]

Location: Shrewsbury Office
Grade: Grade 7 (SCP12-17)
Hours: 37 per week (Monday-Friday) 3-days office working, and 2-days home-working.

Position: Permanent

We are seeking a proactive and customer-focused Lettings Officer to join our team. We manage over 4,100 homes across Shrewsbury, Oswestry, and Bridgnorth, delivering high-quality housing services and supporting vibrant communities.

Main Responsibilities:

• Manage housing allocations and tenancy terminations within a designated area.
• Provide advice and support to tenants, ensuring properties are allocated efficiently and to the highest standard.
• Develop marketing materials to advertise homes and support customers through the onboarding process.
• Assess housing applications in line with policies, taking a risk-based approach to ensure sustainable tenancies.
• Work collaboratively with colleagues, neighbourhood teams, and the Local Authority to coordinate lettings, including new developments.
• Maintain high data quality in housing systems and ensure compliance with all relevant legislation.

Key Skills & Experience:

• Minimum of 5 GCSEs (including English & Maths) and a full UK driving licence.
• Experience in housing or a customer service environment is desirable.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in IT systems and data analysis.
• Compassionate approach to customer service, with knowledge of safeguarding policies.

Benefits:

• Flexible working hours scheme.
• Annual leave starting at 28 days, rising to 33 days after 5 years’ service, plus bank holidays and concessionary days.
• Mileage reimbursement for business travel.
• Supportive team environment and opportunities for professional development.

Special Conditions:

• The role may require occasional evening work and lone working.
• Access to a suitable vehicle with a full and valid UK driving licence is essential.

If you are passionate about making a difference in local communities and have the skills to deliver excellent housing services, we would love to hear from you.

PandoLogic.

, Location: Shrewsbury, ENG – SY3 8PN