Lead ServiceNow Developer

NFU Mutual

Job Summary by the Career Balance Team:

NFU Mutual is seeking a Lead ServiceNow Developer to join their Technical Operations team. The successful candidate will play a key role in the ongoing development of the ServiceNow platform, acting as a subject matter expert and supporting the ServiceNow Developers. Responsibilities include providing guidance to the development team, ensuring compliance with standards and best practices, and collaborating with stakeholders to drive deliverables. The ideal candidate will have experience as a ServiceNow subject matter expert, possess relevant certifications, and have a strong knowledge of ServiceNow software development. The role offers a hybrid working arrangement with 80% homeworking available.

Job Description:Lead ServiceNow Developer
Play a lead role in the continuous development and roadmap of the ServiceNow platform at NFU Mutual
Opportunity to support high profile projects and business change
This is a hybrid role with 80% homeworking available and 20% in Stratford-Upon-Avon
About the role
We have an exciting opportunity for a Lead ServiceNow Developer to join our Technical Operations team here at NFU Mutual. You’ll play a leading role in the ongoing development of the platform, acting as a subject matter expert and support our team of ServiceNow Developers with technical queries. Fulfilling the responsibility of the Product Owner, you’ll offer guidance to the development team, allowing development work to progress quicker with more agility.
In this role, you’ll be leading on technical authority and the design of development work, assisting with the governance and the security of the platform. You’ll be responsible for the general maintenance and direction of the software, performing health scans and leading on the delivery of subsequent recommendations.
You’ll play a leading role in defining standards, policies, and procedures, ensuring the team continues to be in line with best practice. You’ll collaborate with the IT Technical Manager to define the strategy road map and direction for the ServiceNow platform and engage with Process Owners and business areas to help drive deliverables. Leading on governance and security recommendations, you’ll contribute to the strategy, roadmap, and capability assessments, showcasing your experience of working within an agile environment to ensure direction and maintenance of the platform.
As we implement high-profile change initiatives in key areas across our business, there really is no better time for experienced IT professionals to join NFU Mutual.
About you
As a Lead ServiceNow Developer, you’ll have experience as a ServiceNow subject matter expert with the ability to lead, coach and mentor the ServiceNow Development Team. Whilst this role doesn’t have line management responsibilities, you’ll demonstrate leadership qualities and be experienced in developing strategy and roadmaps, ideally with some experience in a Product Owner or Architecture capacity. You’ll have ITIL awareness and experience working with senior stakeholders and possess strong problem analysis and analytical skills. You’ll have experience leading on implementation projects and integrations with third parties and have experience integrating ServiceNow with other applications and vendors.
Possessing the ServiceNow Implementation Specialist, ServiceNow Developer and ServiceNow Administrator certifications is essential. You’ll also have:
Meaningful, relevant, and demonstrable experience of ServiceNow software development (essential).
A broad knowledge of ServiceNow modules including ITSM, ITOM and SPM demonstrating a well-rounded view of platform capability.
Process and solution designing as well as integration and discovery, including an understanding of workflow design/configuration.
Ability to define QA processes and manage a Technical Authority steering group.
Experience in a Financial services, insurance, investments and/or pensions environment (desirable)
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
£65,000 – £75,000 annual salary (depending on experience)
Annual bonus (up to 25% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Private medical insurance + options to add family members
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan – cashback for dentist, opticians, physio and more
Employee Volunteering – volunteer in the community for one day each year
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Tiddington Road
CV37 7BJ
Visit the Stratford-upon-Avon (Tiddington) office
Vacancy managed by
Jason BattsLocation: Stratford-upon-Avon

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