Lead Receptionist

A prestigious private dental clinic in Glasgow's West End is seeking a Lead Receptionist to enhance their exceptional service. The successful candidate will have strong customer service experience, ideally in private healthcare, and must demonstrate excellent communication skills. Responsibilities include managing appointment scheduling, maintaining a welcoming front-of-house area, and supporting clinical and administrative teams. The role offers a competitive salary of £33,000 per year, continuous development opportunities, and various employee benefits. The clinic prides itself on clinical excellence and a personalised patient experience, making it an ideal environment for those passionate about patient care.

*Because First Impressions Matter….*
*Exceptional Service Starts with Exceptional People*
We are seeking an accomplished *Lead Receptionist* for one of Scotland’s most prestigious private dental clinics. Located in the heart of the West End of Glasgow for the last 16 years and due to expand in size, our vibrant practice offers a comprehensive range of state-of-the treatments. These include surgical, reconstructive and aesthetic dentistry, orthodontics, periodontics and facial aesthetics. Our reputation is built on clinical excellence and a personalised patient experience delivered by a committed and gifted team.
If you are passionate about delivering exceptional service, eager to play a vital role in shaping each patient’s journey and ready to be part of an extraordinary team that transforms lives every day – we would love to talk to you!
*The Role *
We are seeking a confident, polished professional who will connect effortlessly with our patients, demonstrate genuine care and set a calm, welcoming tone for their visit.
You will maintain an organised and inviting front of house area and manage appointment scheduling, communications and patient flow with accuracy and discretion.
Coordinating with our clinical and administrative teams, you will facilitate smooth daily operation and assist with ad hoc administrative duties to support the wider practice.
*What We Are Looking For:*
· Exceptional communication skills and a warm, naturally approachable presence
· Extensive front of house or customer service experience, ideally within private healthcare, luxury hospitality or a premium client facing role
· Impeccable organisation and the ability to multitask
· Confident in managing booking systems, emails and phone calls with efficiency
· Proficient in handling financials and adept with Software of Excellence.
· Calm, composed and welcoming, even under pressure
· Appreciation for patient confidentiality
· A genuine passion for patient care and meticulous attention to detail
· Experience in dental or clinical environments is highly desirable
*What You Can Expect: *
· A key role within a nationally renowned clinic at the forefront of modern dentistry and aesthetics
· A supportive, close-knit team that believes excellence is an everyday standard
· A luxurious, contemporary working environment
· Continuous growth and development opportunities
· An extra birthday holiday
· Employee benefits including exclusive discounts, holiday purchase scheme, health and wellness resources and a comprehensive assistance programme.
· Satisfaction in making a real difference to our patients’ experience
*Real Rewards, Real Support *
*Monday to Friday, 39.75 hours per week*
* Mon 8.45am-6pm (1 hour lunch)
* Tue 8.45am-8pm (1 hour lunch)
* Wed 8.45am-6pm (1 hour lunch)
* Thur 8.45am-4pm (1 hour lunch)
* Fri 8.45am-4pm (30 mins lunch)
· £16 per hour/£33k pa
· Opportunities to earn more with additional responsibility
· Smile Rewards benefits programme
· GDC Registration fee covered
· CPD Support
· £250 Employee of the Month Award
If you have an intuitive understanding of luxury service, genuinely possess the skills we are seeking and the position sounds like the perfect fit for you, we would love to talk to you.
Job Types: Full-time, Permanent
Pay: £33,000.00 per year
Work Location: In person