Identity Verification Examiners and Decision Makers

Companies House is seeking Identity Verification Examiners and Decision-Makers for its ID Complex Cases team in Cardiff, Wales. The role involves managing complex ID verification cases for global Company Directors, requiring excellent attention to detail and problem-solving skills. The position offers a salary range of £29,047 to £30,944, alongside a robust benefits package, including a Civil Service Pension. Candidates should possess an investigative mindset and strong communication abilities. The organisation promotes a diverse and inclusive culture, encouraging applications from underrepresented groups. Successful candidates must pass security vetting and meet nationality requirements.

Details
Reference number
408964
Salary
£29,047 – £30,944
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Executive Officer
Band C
Contract type
Permanent
Business area
CH – Intelligence and Law Enforcement Engagement
Type of role
Other
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
25
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
Were looking for Identity (ID) Verification Examiners and Decision-Makers to work in our newly established ID Complex Cases team, responsible for complex ID verification cases for Company Directors across the globe.
This team is essential in supporting our customers who are seeking to verify their identities but need to do so via a specialised route this is a new process for Companies House, and youll be helping to provide a great service and will bring your decision making and problem-solving skills to some of our most complex cases.
Youll examine and review identity documents from across the globe, to confirm eligibility and compliance. Youll also be helping our customers worldwide, to have the highest levels of confidence in our systems, processes and the UK economy.
This is an exciting role and a great opportunity to make a difference, putting our powers into action and helping to fight economic crime.
Do you have excellent attention to detail to manage some of our most complex ID verification cases?
Are you a confident decision-maker, with problem solving skills who is comfortable working independently and as part of a team?
Do you want to help fight economic crime?
If so, this could be the job for you, and wed love to receive your application!
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Job description
Our ID Verification Examiners and Decision-Makers in our Complex Cases team will:
Manage complex ID verification cases, where the applicants evidence requires further investigation and interrogation.
Review and examine eligibility, authenticity and compliance of documentation received and associated evidence the evidence and documentation is likely to be in languages other than English, from predominantly non-European countries and which cannot be notarised or processed via the One Gov Login process or an Authorised Corporate Service Provider (ACSP).
Take responsibility for making evidence-based decisions and have confidence in their own decision making, to assess authenticity of documentation and consider whether it may be fraudulent.
Undertake investigative work to check submitted evidence and associated documentation.
Work to targets and in accordance with best practice guidelines this will involve working in an organised, efficient and effective way.
Provide high quality customer service communicating clearly, sensitively and effectively with our customers.
Think constructively and critically, with attention to detail and a focus on accuracy and authenticity.
Evaluate and understand when cases require escalation – making informed decisions, using information and intelligence received, to take appropriate action and effectively follow processes.
Comprehensively record rationale for actions and decisions, including identifying potential risks, using IT systems where required for this.
Work independently and as part of a team – communicating and working together effectively, as some work will be undertaken collaboratively, whilst also escalating more complex cases to senior colleagues.
Liaise and share information with colleagues and senior stakeholders – to develop and maintain their own knowledge, to ensure trends are investigated, to suggest areas for improvement and to develop awareness of how different countries and cultures operate.
Person specification
We’re looking for Identity Verification Examiners and Decision Makers with:
The ability to make informed evidence-based decisions
Experience of having an investigative mindset including constructive and critical thinking
The ability to accurately follow guidance and processes
Good collaboration skills
Communication skills
Excellent attention to detail and accuracy
Good IT skills
High quality customer service skills
And who are:
Self-motivated, well organised and efficient managing their own workload and working to meet targets
Behaviours
We’ll assess you against these behaviours during the selection process:
Making Effective Decisions
Communicating and Influencing
Working Together
Delivering at Pace
Managing a Quality Service
Benefits
Alongside your salary of £29,047, Companies House contributes £8,414 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits – Working for us – Recruitment ( .uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity…
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you’d like to discuss any person-centred adjustments, please contact us by emailing
Where will you be working?
You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage and you should expect to be based in our Cardiff Office every day for your initial training period.
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
In your application form wed like you to:
Tell us about your employment history, including key responsibilities and achievements.
Wed like you to write a personal statement of 750 words. We’d encourage you to use the full word count and to make it clear as you’re giving us examples and evidence of the different elements of the essential minimum criteria. As there are three essential minimum criteria we’d encourage you to aim to write approximately 250 words for each of the essential minimum criteria.
We will be sifting looking through your employment history and personal statement for evidence of the essential minimum criteria – as this is what we’re assessing at sift stage – which is:
The ability to make informed evidence-based decisions
Experience of having an investigative mindset – including constructive and critical thinking
Being self motivated, well organised and efficient – to manage your own workload and work to meet targets
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and your experience of strategic leadership, coaching and mentoring and effective people management, with the ability to build and develop capability in new teams.
Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
Well carry out a sift of applications. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
Successful candidates at sift will be invited to an interview which will be held in our Cardiff Office.
Our interviews for this role will be assessment centre style interviews. These will include a group task to assess the behaviour ‘Working Together’ and then an interview to assess the other behaviours and your experience of having an investigative mindset – including constructive and critical thinking. You will need to be successful in both parts of the process (the interview and group task) to be successful overall.
We plan to sift applications in mid-late June and interview in early July. Please bear in mind these dates might need to change – we will keep you informed as you move through the recruitment process.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.
Artificial Intelligence (AI)
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own. Your application may be rejected if evidence of plagiarism or reliance on AI is detected. Examples include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. If you are invited to interview, please be aware the use of AI tools is prohibited (including recording or note taking) and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
More information on the ways you should and shouldnt use AI can be found here.
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.
Security Vetting
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.
BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Successful candidates for these roles must also meet the security requirements for Security Check (SC) before they can be appointed.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
Further information on National Security Vetting
Nationality
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you’re applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
As part of our recruitment process, it is essential for all candidates to independently verify their eligibility to work in the UK before applying. This includes a thorough check of your right to work to ensure compliance with UK employment laws, being mindful of the recent changes to going rates detailed on GOV.UK.
Please ensure you have the necessary documentation and permissions in place. Our team is dedicated to fostering a diverse and inclusive workforce and encourages applicants from all backgrounds to apply. However, it is the candidate’s responsibility to ensure they meet the UK’s legal requirements to work.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Ruth Frost
Email :
Recruitment team
Email :
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ