Housing Assistant

Job Summary by the careerbalance.co.uk Team:

61Job Description:Position: Housing Assistant
Location: EH22 Area
Salary: £14.47 per hour
Working Hours: Monday-Thursday: 9:00 am – 5:00 pm, Friday: 9:00 am – 3:30 pm (with lunch break)

Our client is a forward-thinking organization committed to providing high-quality housing services to the community. We are currently seeking a dedicated and skilled Housing Assistant to join our client’s team based in the EH22 area.

Key Responsibilities:

• Act as the main contact point and coordinator for telephony contact within the Housing Services Team.
• Provide housing options advice to a diverse range of customers, including:
• Interviewing and assessing customers during the acceptance of housing applications to the Common Housing Register.
• Explaining client’s Housing Allocation policy.
• Clarifying other housing options and tenures available using client’s web-based housing options guide.
• Explaining the client’s online house exchange service.
• Make referrals to external services and other departments.
• Accurately and promptly process housing application forms.
• Assess housing applicants’ needs, including points calculation and list categorization, following the client’s Housing Allocation Policy.
• Maintain the Common Housing Register, reviewing housing applicant circumstances annually.
• Update change of circumstances for housing applicants and notify other teams.
• Upload photographs to the client’s online house exchange service, determining eligibility of house swap requests and requesting tenancy reports.
• Approve applications for garage lockups and sites, maintain and review waiting lists, and allocate when available.
• Ensure all necessary paperwork is obtained, and notes are added to operating systems for audit purposes, performance monitoring, and statistical reporting to the Scottish Government.
• Create spreadsheets when required to monitor service improvements and provide performance information to customers.
• Develop and maintain links with other service providers and services, collaborating with social work, education, property services, police, tenancy support services, housing associations, and other local authorities.
• Assist the Housing Services Team Leader and Housing Officer Team in discharging duties as required.
• Perform general office duties, including the collection and delivery of mail, ordering stationary, organizing meetings, and distributing minutes as required.
• Undertake any other appropriate duties as directed by senior staff.

Essential Skills & Qualifications:

• 2 Highers, including English, or SVQ equivalent combined with necessary experience.
• Proficiency in MS Office or similar spreadsheet and word processing applications.

Please apply using your CV on this advert.Location: Scotland, Dalkeith