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A Nottingham-based hospitality brand is seeking a Housekeeping & Guest Manager for its Birmingham properties. This hands-on role requires an organised and reliable individual dedicated to maintaining high cleanliness standards and delivering exceptional guest experiences. The manager will oversee apartment cleaning, lead the cleaning team, and handle guest check-ins and inquiries. The position involves a 42-hour work week, mainly from 12-8 pm, with flexible days off but mandatory weekend work. The competitive salary is £26,500 per annum, and candidates with previous management experience and a driving licence are preferred.
*Housekeeping & Guest Manager – Nottingham*
*About Us:*
*As one of the UK’s fastest-growing hospitality brands, we provide 4-star short-term rentals in prime central locations across the UK. We’re looking for a Housekeeping & Guest Manager to oversee our Birmingham properties—someone reliable, organized, and committed to delivering exceptional guest experiences. *
*This role is hands-on, you’ll play a crucial role in maintaining high standards of cleanliness and service. *
*The role is 42 hours per week over 6 days, working 12-8pm. The day off is flexible but weekend working is required. *
*Job Overview:*
We are seeking a dedicated and proactive Housekeeping & Guest Manager to oversee the management and day-to-day operations of our apartment block, ensuring compliance, cleanliness, and exceptional guest and tenant experience.
This multifaceted role combines property management with a strong focus on customer service for both short-term and long-term residents, providing a rewarding opportunity for a customer-oriented professional with strong organizational and cleaning management skills.
*Key Responsibilities: *
*1. Apartment Cleaning (Short-Term Rentals): *
* Complete apartment cleans and lead the cleaning team to prepare and clean apartments following guest checkouts, ensuring each unit meets the required cleanliness and presentation standards.
* Inspect cleaned apartments to ensure they are ready for new guests and meet all quality expectations.
*2. Guest Experience Management (Short-Term Rentals): *
* Provide exceptional customer service to arriving short-term rental guests, creating a positive and welcoming experience.
* Handle guest check-ins and check-outs, ensuring a seamless process, addressing guest inquiries, and resolving any issues promptly and professionally.
*Excellent customer service and interpersonal skills.*
* Ability to work independently, as well as part of a team?
* Strong organizational and multitasking skills.
* Flexible and adaptable approach to work, with the ability to handle varying daily demands.
* *Experience in cleaning management or hands-on cleaning tasks is a plus.*
* Basic knowledge of health and safety regulations applicable to property management. What We Offer:
* Competitive salary of £26,500 per annum.
* 42-hour work week with a dynamic and engaging work environment.
* Opportunity to make a positive impact on both guest and tenant experiences.
* Supportive management team and career growth opportunities.
If you are passionate about delivering exceptional customer service, maintaining high standards of compliance, and ensuring a welcoming living environment for guests and tenants, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Experience:
* management: 1 year (preferred)
Licence/Certification:
* Driving Licence and a car (required)
Work Location: In person
Reference ID: MPH-Birmingham
Source ⇲
joblookup.com