Hotel Operations Manager

A hotel in South East London is seeking a Hotel Operations Manager to oversee its operations and enhance guest experiences at a historic property. The ideal candidate will possess a strong background in food and beverage, exceptional leadership skills, and a passion for hospitality. Responsibilities include improving operational standards, fostering a guest-first culture, developing team members, and driving commercial success. The role offers a competitive salary of around £45,000 and various benefits, along with the opportunity for career development and the autonomy to shape the guest experience in a beautifully curated setting.

Hotel Operations Manager | Great Property | South East London Own Transport Essential!!

We are seeking an exceptional Hotel Operations Manager to take the reins at this beautiful and historic property in South East London.

This is a unique opportunity for an ambitious and experienced hospitality professional with a strong food & beverage background to elevate guest experiences, lead a passionate team, and drive commercial success in a beautifully curated setting.

What You’ll Be Responsible For:

?? Operational Excellence

• Lead and oversee all departments with a focus on improving standards, consistency, and attention to detail

• Ensure smooth day-to-day running of hotel operations, with a strong focus on food & beverage service

?? Guest Experience Leadership

• Champion a guest-first culture throughout the property

• Deliver warm, personalised service that leaves a lasting impression

?? Team Development & Leadership

• Inspire and manage a diverse and talented team across multiple departments

• Foster a supportive, high-performance environment that encourages growth and accountability

?? Commercial & Financial Acumen

• Take ownership of P&L performance, revenue optimisation, and cost control

• Collaborate on sales strategies and implement initiatives that drive profitability

?? Standards & Compliance

• Set and maintain exceptional standards in service, cleanliness, and presentation

• Ensure all operations comply with health, safety, and licensing regulations

What We’re Looking For in a Hotel Operations Manager:

• Proven experience in hotel operations, ideally within food and beverage led Hotel or events venue

• Strong background in food & beverage, with a passion for quality and innovation

• Outstanding leadership skills and the ability to manage, motivate, and mentor teams

• Excellent communication, organisational, and problem-solving abilities

• A genuine passion for hospitality and delivering unforgettable guest experiences

• Commercially savvy, with a solid understanding of budgeting, forecasting, and business development

What’s In It For You:

• a strong Basic to c£45k + great company benefits

• A rare chance to lead at a truly lovely venue set to go on an exciting 5 year journey

• Autonomy to shape and enhance the guest experience

• Supportive ownership and senior leadership team

• Career development opportunities

If you’re ready to make your mark in a most exciting venue, we’d love to hear from you.

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