Hire Controller – Teesside

Job Summary by the careerbalance.co.uk Team:

135Job Description:Our mission at Pickerings is to provide the most modern temporary turnkey workspace solutions to give people an inspiring, comfortable and safe working environment. Our products range from site welfare units to offices, classrooms and healthcare facilities.
From our network of depots, we are able to supply high quality temporary buildings to meet customer specifications and the most urgent of deadlines. Our knowledge of temporary buildings and our approach to customer service are built on 50 years experience.
You can find out more about our history, what we do and our vision and values on our about us page.
Hire Controller – Teesside
Job Type: Full time
Reporting to: Assistant Manager
Our mission at Pickerings is to provide the most modern temporary turnkey workspace solutions to give people an inspiring, comfortable and safe working environment. Our products range from site welfare units to offices, classrooms and healthcare facilities.
From our network of depots, we are able to supply high quality temporary buildings to meet customer specifications and the most urgent of deadlines. Our knowledge of temporary buildings and our approach to customer service are built on 50 years experience.
You can find out more about our history, what we do and our vision and values on our about us page.
The Role
As a Hire Controller, youll be part of a busy office-based team at our Teesside depot.
Youll be regularly interacting with customers by telephone and e-mail to manage their enquiries from conversion to a sales order through to post installation feedback.
Alongside this youll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations.
In addition to handling incoming customer enquiries, youll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities.
About You
Youll be experienced in handling in-bound enquiries where youve successfully completed transactions through being attentive to customer enquiries and using your product knowledge to identify the most appropriate solution to meet their needs.
Your experience will have been gained in a customer service role in a fast-paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction.
You will be able to communicate effectively and professionally over the telephone and in e-mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as youll need to become a proficient user of our in-house systems.
Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.
What we offer
Youll be joining an established family-owned business that will pay you a very competitive and industry leading salary and provide the following benefits.
Benefits include:
Holiday buy back scheme
25 days holiday per year plus statutory bank holidays
Company pension scheme
Cycle to work scheme
Employee Assistance Programme
Spectrum Life Healthy Mind and Body (bespoke fitness and food plan)
Benefits Hub discounts on retailers, days out, restaurants, holidays and more.
IMPORTANT NOTICE TO RECRUITMENT AGENCIES:
Any unsolicited CVs will be sent at the recruitment agencys own risk and will be interpreted as gifts and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.Location: Middlesbrough