Morden College
Head of Resident Services Location: Blackheath (with regular travel to Beckenham) Hours: Full-time, 37.5 hours per week Salary: £60k – £65k, dependent on experience Contract Type: Permanent Reports to: Director of Resident Services DBS: Enhanced with Barred List Make a Difference Every Day Morden College is a charity with a proud history of supporting older people to live independently, with dignity […]
Head of Resident Services
Location: Blackheath (with regular travel to Beckenham)
Hours: Full-time, 37.5 hours per week
Salary: £60k – £65k, dependent on experience
Contract Type: Permanent
Reports to: Director of Resident Services
DBS: Enhanced with Barred List
Make a Difference Every Day
Morden College is a charity with a proud history of supporting older people to live independently, with dignity and purpose. We provide almshouse accommodation and care services across our Blackheath and Beckenham sites, and we’re looking for a dynamic, compassionate, and strategic leader to join us in this vital role as: Head of Resident Services.
About the Role
This is a pivotal leadership position where you’ll oversee the delivery of consistent, equitable, and sustainable services for residents living independently. You’ll lead a multi-skilled team and work collaboratively across departments and with external partners to ensure our residents receive the support they need to thrive.
You’ll be responsible for:
- Leading and developing the Resident Services Team
- Overseeing housing management, wellbeing services, and resident engagement
- Driving service improvement through data, insight, and technology
- Ensuring compliance with safeguarding, health & safety, and data protection
- Supporting residents with local authority services, benefits, and referrals
- Coordinating activities, events, and resident-led initiatives
- Managing guest accommodation and internal communications
About You
We’re looking for someone who:
- Has deep expertise in almshouse accommodation and resident support services
- Is an excellent people manager and communicator
- Understands the needs of older people and diverse communities
- Is confident using CRM systems and Microsoft Office tools
- Can lead with empathy, integrity, and strategic vision
- Has relevant qualifications or equivalent experience in service or housing management
Why Join Us?
At Morden College, you’ll be part of a team that challenges ageism, promotes healthy ageing, and combats loneliness. You’ll help shape services that make a real difference in people’s lives, while working in a values-led organisation that prioritises purpose, responsibility, and community.
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