Head of Billing

IAG Cargo, part of the International Airlines Group, is a leading airfreight logistics organisation focused on transporting a diverse range of goods globally. They are currently seeking a Head of Billing to oversee their billing function, ensuring accurate and timely invoicing processes. This role involves managing billing operations, policy ownership, reporting, claims management, and system improvements, while also leading a team of specialists. The ideal candidate will possess strong leadership skills, extensive billing experience, and a degree in finance or a related field. IAG Cargo offers a competitive salary, benefits, and opportunities for employee development.

About IAG Cargo
Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for colleagues and customers alike.
About the role…
We are seeking an experienced and detail-oriented Head of Billing to lead our billing function and ensure the smooth, accurate, and timely processing of all customer invoicing. The Head of Billing will play a lead role in optimising our billing systems, and managing a team to ensure the efficient and accurate execution of all billing related processes. This role requires strong leadership, excellent organisational skills, and deep knowledge of billing and financial systems.
What you’ll do…
Responsible for the entire revenue accounting process, key responsibilities will include:
1) Billing Operations Management:
Timely and accurate reporting of all cargo revenue
Own and lead the entire end-to-end billing process, taking full accountability for ensuring its efficiency, accuracy and effectiveness. With responsibility for the quality and integrity of all data processed.
Ensuring robust processes and financial controls are maintained.
Responsible for management and co-ordination of any billing-related updates and driving billing compliance across the business teams and systems
Develop and implement a billing strategy including any new systems or enhancements to existing systems, aligned with business needs and IT strategy, leading the streamlining of processes.
Supplier Management (outsourced and managed services).
Collaborate with other departments to resolve any billing discrepancies or disputes with customers.
2) Export and Import Billing Policy Ownership:
Deliver conformance and governance in the use of correct charge codes
Accountable for the review and application of (and updating of) all Other Charges Due Carrier and Terminal Handling Charges (Import and Export).
Conduct annual benchmarking of charges
Lead the approval process for the addition of new charges or amending existing charge codes
Ensure any changes are communicated internally and externally accordingly
Ensure all relevant systems are updated accordingly.
3) Billing Reporting and Analysis:
Provide strategic input to senior leadership regarding billing operations, including reporting on billing status and revenue recognition
Identify trends in billing data.
Provide monthly and quarterly Billing reviews with senior management and other cross functional stakeholders.
Timely audit of invoices from other airlines, recovery of any over-billings reconciliation of cargo revenue balance sheet accounts
4) Claims Management:
Lead the claims management process ensuring claims are reviewed, analysed and where appropriate processed with timely submission, accuracy and resolution of disputes.
Work closely with the Head of Customer to ensure billing and claims processes align with customer experience goals.
Provide strategic input to senior leadership regarding claims management and the correlation to customer experience through regular review of scorecard performance metrics.
5) System Ownership, Management and Process Improvement:
Business owner for all IAGC billing systems ensuring they are managed and maintained to deliver an accurate and robust service
Evaluate and enhance existing billing procedures, ensuring efficiency, accurate and compliance with industry standards
Identify opportunities to automate and streamline billing systems and processes to increase productivity
Ensure all relevant systems are updated accordingly to avoid incorrect billing.
Lead initiatives to implement new pre-billing technologies and tools aligned to our long-term IT architecture strategy.
6) Team Leadership:
Lead and manage an internal team of billing specialists and the cargo revenue accounting team, as well as the management of large, centralised supplier(s)
Conduct regular performance evaluations, ensuring SLAs are adhered to as well as fostering a culture of continuous improvement
Promote collaboration and communication within the billing team and with cross-functional departments
7) Customer Relationship Management:
Ensure high levels of customer satisfaction by providing excellent billing support and communication
8) Compliance and Risk Management:
Align with Financial Control to ensure billing processes are adhering to legal, financial, and regulatory standards
Contribute to any audit requirements that are undertaken across the business
Knowledge of IATA standards and rules for billings and application of charges
Act as the point of contact for any CASS related updates
Lead the billing process with interline partners in accordance with IATA standards
What you’ll bring…
Bachelor’s degree
Proven experience in billing management
Strong understanding of billing systems, financial reporting, and accounts receivable processes
Experience with billing software and tools
Strong analytical skills and the ability to identify and resolve issues quickly
Excellent communication, interpersonal, and organizational skills
Proven ability to lead and motivate a team to meet deadlines and performance targets
Financial qualification (accountancy or equivalent)
Preferred skills
Experience with automation and process optimisation in billing operations.
Experience in air cargo / logistics billing advantageous.
It’s all about you….
We are most interested in your drive to succeed, your talent for communication with your ability to think both critically to solve problems and think strategically.
We’ll treat you right…
As well as a competitive salary, bonus, 26 days holiday, pension and ability to opt-in to a generous, life assurance and healthcare scheme, we also offer:
For the budding traveler we offer incredible staff discounts at hotels, car hire and our staff travel flights are legendary
Free fruit and a subsidised on-site café
Onsite staff parking, electric charging points and free airport parking when you are off globe-trotting
Up to 70% discount on the Heathrow Express with your staff pass
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing, we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at Work
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