Grosvenor Casino
Grosvenor Casino in Luton aims to be the UK's most beloved casino group, offering a welcoming environment where patrons can socialise and enjoy a variety of games, entertainment, and dining options. As the company experiences growth, it seeks to enhance customer and employee experiences. The Head Cashier role is crucial, focusing on transaction accuracy and customer satisfaction while ensuring compliance with security measures. This position requires strong leadership, cash management skills, and a deep understanding of cash desk operations and regulations. Excellent communication skills are vital for engaging with customers and mentoring the team.
Company Description
Grosvenor Casino, Luton, LU1 3BE
At Grosvenor Casinos, we’re committed to becoming the UK’s most loved casino group. Our venues are more than just places to play – they’re community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we’re here to excite and entertain!
As we embark on an exciting period of growth, there’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It’s a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.
Job Description
In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company’s security measures while simultaneously prioritising customer satisfaction.
With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.
Qualifications
- A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
- A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
- A thorough understanding of the cash desk computer system
- A current PFL licence issued by the Gambling Commission
- Fantastic communication and social skills to ensure you excite and entertain all customers at all stages
Source ⇲
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