Guest Services Manager

A prestigious 5-star hotel in central London is looking for a Guest Services Manager to enhance their front-of-house operations. The successful candidate will possess extensive experience in luxury guest services and be proficient in Opera PMS software. The role offers a salary of £27,500 per annum, plus approximately £10,000 in service charge, and includes a travel card after six months. Responsibilities include leading the front of house team, ensuring personalised guest experiences, and maintaining high service standards. This position provides an opportunity to work in a renowned establishment that values excellence and teamwork.

One of our best clients, a luxurious 5-star hotel located in the heart of London, is seeking a Guest Services Manager to join their renowned front-of-house team. In this key role, youll ensure exceptional guest experiences, providing seamless service across the hotel.

The ideal candidate will have a strong background in luxury guest services and proficiency in Opera PMS software, contributing to the hotels continued reputation for excellence.

Youll be wondering whats in it for you as a Guest Services Manager

• £27,500 per annum plus circa £10,000 service charge
• Travel Card paid for Up to zone 4 (after 6 months)
• Working 7 shifts over 14 days
• Working 8am to 8pm
• Occasional night shifts
• Working alongside a team of leading industry professionals
• Invaluable experience pushing towards further accolades

Responsibilities as a Guest Services Manager

• Leading and inspiring the front of house team to deliver an exceptional guest experience.
• Curating seamless, personalised service for every guest, ensuring their needs are met with the highest level of attention.
• Maintaining the highest standards of service excellence and consistency across all guest interactions.
• Coaching and developing the team to foster a positive and efficient work environment.
• Anticipating the needs of VIP guests, ensuring their experience exceeds expectations every time.

This is a wonderful opportunity to work in one of Londons most esteemed hotels, where excellence is not just expected, but celebrated, and every team member is valued for their contribution.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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