Guest Services Manager

Flemings Mayfair Hotel is seeking a dynamic and enthusiastic Guest Services Manager to enhance their successful team. The role focuses on ensuring guests have a comfortable and enjoyable stay while promoting excellent customer service throughout the hotel. Responsibilities include managing peak periods, overseeing VIP guests, addressing feedback, and coordinating emergencies. The ideal candidate should possess strong customer service skills, relevant hotel experience, and proficiency in hotel software. Benefits offered include a free travel card, meals, pension scheme, and discounted accommodation rates. Flemings Mayfair, a family-owned hotel since 1851, combines luxury with a rich historical setting in London.

We are looking for an energetic, enthusiastic and engagingGuest Services Managerto join the successful team at Flemings Mayfair Hotel.

What about the job?

The main purpose of the role as Guest Services Manager is to act as a hotel ambassador and to ensure all our guest have an enjoyable and comfortable stay. The Guest Services Manager will activelypromote excellent customer service across all areas of the hotel, assisting all Front of House departments and ensuring all guests needs are met.

The Guest Services Manager will ensure a strong management presence is delivered in peak periods and will work with the front office team to deal with arrivals and departures.

Some other responsibilities of the Guest Services Manager will be to look after VIP guest, to dealwith guest feedback and to coordinate any emergencies that may rise during your shift.

This is a hands-on role and hugely involved with Reception duties , including running reception shifts.

Our Benefits:

Free travel card (zone1-4) after 6 months employment, meals on duty, service charge, pension scheme, on the job training, refer a friend scheme,uniform and uniform care, able to earn extra holiday days, employee assistance programme, Food & Beverage discounted rates, preferential room rates for yourself and family, special treat days.

What about you?

The ideal candidate will be a proactive and experienced individual with intuitive customer service skills, if you are working as a reception shift leader or reception supervisor and have a solid experience at the front desk you may be our ideal candidate.

As a Guest Services Manager, you will work 12hours shift patters, 8am to 8pm.

You will have previous experience working in a similar role within a hotel environment ideally in a luxury setting.

Other skills that will need to be demonstrated include:

• Excellent attention to detail
• Ability to work under pressure
• Fluency in written and spoken English
• Good organisational and time management skills
• Solution orientated
• Genuine and intuitive customer service skills
• Experience with hotel software , Opera .

What about us?

Flemings Mayfair is one of the few remaining family-owned hotels in London and also one of the oldest, having opened in 1851. Part of Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in Mayfair, one of Londons most prestigious neighbourhoods; moments from Green Park, Piccadilly and a short walk from Buckingham Palace.

Fully refurbished in 2016, the hotel’s sumptuous new interiors are a chic blend of contemporary style and Georgian elegance with an intimacy that belies the 129 deluxe rooms, luxury suites and ten apartments.

Guest Services Manager, Duty Manager, Guest Co-ordinator, Reception Supervisor

AMRT1_UKCT